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Help Center
Browse all articles
Before You Book
Prices, fees and protections
What is included in my SIXT hire price?
How do I add extras to my SIXT booking?
Which SIXT protection package is right for me?
How do I apply a promo code or voucher to my booking?
Why is the price higher than the quote I saw earlier?
Which child seat do I need for my SIXT hire?
Driver licence and age
Do I need an International Driving Permit to hire a car with SIXT?
How do I add an additional driver to my SIXT booking?
Which driving licence do I need to hire a car with SIXT in the UK?
What is the minimum age to hire a car with SIXT in the UK?
Is there a maximum age to hire a car with SIXT in the UK?
Payment methods and deposits
How much deposit does SIXT take and what sets the amount?
What is the difference between a debit card and credit card deposit?
Does SIXT accept Apple Pay, Google Pay, PayPal or prepaid cards?
Which credit and debit cards does SIXT accept in the UK?
Can I rent with SIXT without a credit card in the UK?
Booking & Changes
Make a booking
How do I book a SIXT hire car in three steps?
How do I book a hire car through the SIXT app?
Should I choose the Flexi or Prepaid rate for my SIXT booking?
Why is my SIXT booking on request and not yet confirmed?
How do I find or resend my SIXT booking confirmation?
Why do I book a vehicle category at SIXT rather than a specific model?
Change or modify a booking
How do I change the dates, times or location of my SIXT booking?
How do I upgrade or change my SIXT vehicle group?
What can I change online and what only at the SIXT branch?
How do I add extras like a child seat to an existing SIXT booking?
Will changing my SIXT booking change the price?
Can SIXT change a booking I made through a third party?
Cancel a booking
How do I cancel my SIXT booking?
Will I be charged if I cancel my SIXT booking?
When will my SIXT prepaid refund arrive?
What happens if I do not turn up for my SIXT pick-up?
Extend a rental
How do I extend my SIXT hire — even on the day it's due back?
Why was my SIXT online extension rejected?
How much does it cost to extend my SIXT rental?
Picking Up Your Car
What to bring
What if I don’t have the credit card I used to book with SIXT?
Can someone else pick up my SIXT hire car on my behalf?
What do I need to bring to pick up my SIXT hire car in the UK?
Directions and arrivals
How do I find my SIXT branch and its opening hours?
What happens if my flight is delayed?
How do I add my flight number to my SIXT booking?
What is the SIXT grace period if I arrive late for pick-up?
Can I leave my own car or bicycle at a SIXT branch?
At the branch
How does pickup work at a SIXT branch?
Why is my SIXT deposit larger than I expected?
Can I upgrade my SIXT car at the branch?
How does SIXT digital check-in work?
What happens if my booked SIXT vehicle group is not available?
How do I report damage that was already there at pickup?
During Your Hire
Fuel and EV charging
How does the SIXT fuel policy work?
What if my SIXT car wasn’t completely full when I collected it?
Which fuel should I use in my SIXT hire car?
Where can I charge my SIXT electric hire car?
How are the charging costs for my SIXT electric hire car calculated?
Car policies
Is smoking allowed in a SIXT hire car?
Can I take pets in my SIXT hire car?
Why can't I use the vehicle's connected car app?
Local rules and cross-borders
Who pays the London Congestion Charge on a SIXT hire car?
Do I have to pay UleZ in a SIXT hire car in London?
How do I pay the Dartford Crossing (DART Charge) or Mersey Gateway toll?
Which Great Britain cities have Clean Air Zones and what do they cost?
Can I take my SIXT hire car from Great Britain to Ireland?
Can I take my SIXT hire car to mainland Europe?
Which countries can I take my SIXT hire car to, and which are restricted?
How do I get written cross-border authorisation from SIXT?
Hire agreement information
How do I read my SIXT hire agreement?
Where can I find my SIXT hire agreement?
Returning Your Car
Standard return
How do I return my SIXT hire car, step by step?
What’s the difference between my SIXT return receipt and the final invoice?
How do I report a lost item from my SIXT hire?
What is SIXT Car Gate and how does it detect damage?
Out-of-hours and late returns
How do I return my SIXT car outside the branch’s opening hours?
What happens if I return my SIXT car late?
Fuel at return
How full does my SIXT hire car need to be when I return it?
What is a SIXT refuelling charge and how is it calculated?
I disagree with a SIXT fuel charge – what do I do?
Return location changes and one-way
Can I return my SIXT hire car to a different SIXT branch?
How do one-way SIXT rentals work and what does the fee cover?
Billing & Payments
Understanding the final invoice
Why is my SIXT final invoice higher than my original quote?
What do the different line items on my SIXT invoice mean?
Deposits and card authorisations
When will my SIXT deposit be released?
Invoices and receipts
When is my SIXT invoice available and how do I download it?
How do I change the VAT details or address on my SIXT invoice?
Can I get a SIXT invoice for a reservation I never used?
Traffic fines, tolls and PCNs
I’ve received a PCN for my SIXT rental – what happens next?
Will SIXT refund the fine after a successful appeal?
Why did SIXT charge an administration fee on my traffic fine?
What happens if I don't pay a toll or congestion charge during my SIXT rental?
Damage claims
What does my SIXT protection package actually cover?
Refunds and reimbursement
When will my SIXT refund arrive?
My SIXT refund is going to the wrong card – what do I do?
How do I claim back an expense from SIXT?
What is JPMorgan and how is it linked to my SIXT refund?
Complaints
How do I make a complaint to SIXT?
How long will SIXT take to respond to my complaint?
Your Account & Rewards
SIXT ONE rewards
What is SIXT ONE and how do I join?
How do I request a SIXT ONE status match from another loyalty programme?
How do I earn points?
How do I redeem my SIXT ONE points?
How do the SIXT ONE tiers from Silver to Diamond work?
I had past rentals before joining SIXT ONE — do they count?
Why are my SIXT ONE points missing from a past rental?
Can I also earn points with partner programmes on my SIXT hire?
Can I join SIXT ONE as a business customer?
In which countries can I use my SIXT ONE benefits?
What is a qualifying hires?
Do my status and points expire?
How do I book with my member discount?
I already had a status before — what happens to it?
I have two SIXT accounts. Can I combine my points or status?
Login and registration
How do I create a SIXT account?
I can't log in to my SIXT account — what should I do?
How do I reset my SIXT password?
Personal details and documents
How do I change my name, address or email on my SIXT account?
How do I delete my SIXT account?
How do I change the language for my account or documents?
Data, privacy and security
How do I stop SIXT marketing emails?
Damages, Accidents & Breakdowns
Damage, Accidents and theft
What should I do if there’s parking damage on my SIXT hire car?
What should I do after an accident in my SIXT hire car?
What should I do if my SIXT hire car has been broken into?
What should I do if my SIXT hire car has been impounded?
Can I carry out repairs on my SIXT hire car myself?
What should I do if my SIXT hire car has been stolen?
Breakdowns and roadside assistance
What should I do in case of a breakdown or technical issue with my SIXT hire car?
What should I do if I have a flat or damaged tyre on my SIXT hire car?
What happens if my SIXT hire car needs to be towed?
What should I do if my SIXT electric vehicle won’t charge or the battery is empty?
What should I do if the battery of my SIXT hire car is dead?
What should I do if I’ve lost the key to my SIXT hire car?
How do I get a replacement vehicle if my SIXT hire car is no longer roadworthy?
What should I do if I’ve used the wrong fuel or had an operating problem?
What should I do if I can’t get into my SIXT hire car?
Our Fleet
Vehicle Types & Options
How do SIXT vehicle groups and ACRISS codes work?
Can I request a specific car model with SIXT?
Can I hire an automatic car with SIXT?
Can I hire an electric or hybrid car with SIXT?
How do I hire a van or minibus with SIXT?
Can I buy a car from SIXT? And who helps me if I have a problem with a car I bought from SIXT?
Still need help?
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