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Browse all articles
Help Center
Browse all articles
Making a booking
Car hire without credit card
Can I rent with SIXT without a credit card?
Car hire protection
Can I use my own insurance for a SIXT rental?
What protection options are available with SIXT?
What does Collision Damage Waiver (CDW) and Theft Protection cover at SIXT?
What does Tyre and Windscreen Protection cover at SIXT?
Am I covered if I book through a car rental portal or with a credit card?
What protection is included in my SIXT car hire in the UK?
What does SIXT Roadside Protection cover?
Payment
Which payment methods can I use?
Can I also pay with PayPal at SIXT?
How does payment security work at SIXT?
What is Apple Pay?
Questions before booking
What costs can I expect with a SIXT rental car?
How does the reservation process work at SIXT?
How can I redeem a voucher on my SIXT booking?
How can I book my SIXT vehicle quickly and easily?
What reservation options are available at SIXT?
Extras & add-ons
Can I book a car with winter tyres?
What protection options and extras can I choose with SIXT?
Can I add a sat nav to my SIXT booking?
Does SIXT offer car hire with unlimited mileage?
Can I book snow chains with my car hire?
How does the Refuelling/Recharging Service work at SIXT?
How can I add an additional driver to my SIXT car hire booking?
Which child seats and baby carriers can I book with SIXT?
Booking & changes
How can I have my SIXT vehicle delivered or picked up?
How do I change my SIXT booking?
How flexible is my SIXT car hire booking to cancel?
How can I book a specific car model or a Sports & Luxury Car?
Picking up your hire car
Pick-up requirements
Which documents do I need to pick up my car hire?
Things to know
What happens if my flight is delayed?
What is the difference between a deposit and a credit card approval?
What happens if I am late for pickup?
During rental
Rules during rental
What is the London Congestion Charge?
Are pets allowed in SIXT hire cars?
Can I smoke in a car hire?
Can I take my car hire outside the UK?
Returning your hire car
Vehicle check
What is Car Gate at SIXT?
Changes upon return
Can I return my vehicle at a different SIXT branch?
Can I return my car hire late?
How can I extend my active car hire?
Documentation after Return
What is the return receipt by email?
What is the check-in report?
Post return
Lost & Found
How can I report an item I left in my car hire?
Billing
Who is JPMorgan Chase, and why is it involved in my refund?
Who is responsible for fines during my car hire?
How do I check and pay for damages on my car hire?
How can I change my invoice address?
How can I get a copy of my invoice and handle billing questions?
Can I get reimbursed for refilling fluids during my car hire?
SIXT Rewards program
Rewards program
What is the SIXT Rewards program?
Partners
Who is SIXT partnered with?
Roadside Assistance
During emergencies
What should I do if I’ve lost my hire car key?
Can I repair my hire car myself?
What should I do if I have an accident in my hire car?
Who do I contact if my hire car is stolen?
What do I do if my car hire breaks down?
Our fleet
Our fleet
Are electric and hybrid cars are available?
What van categories are available?
What car categories are available?
What helpful tips are available for my drive?
Account & profile
Manage account
Which details can I update in my account?
Account
How do I create a SIXT account?
Still need help?
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