If your hire car breaks down or develops a technical fault, move it to a safe location, switch on your hazard lights, and call SIXT Roadside Assistance. Do not continue driving if the hazard lights are on or if the vehicle won't start — this could cause further damage.
Call SIXT Roadside Assistance
+44 344 499 3399 (24/7) and follow the instructions provided
First steps
Pull over somewhere safe and switch on your hazard lights (on motorways, exit the vehicle on the left-hand side)
If provided for your rental (depending on differing country road laws), put on your high-visibility vest and place a warning triangle if it is safe to do so
Do not attempt any repairs yourself
When you call
Give your exact location, registration plate, and rental agreement number
Describe any warning lights and the nature of the fault
Follow our team's instructions regarding recovery, repair, or a replacement vehicle
Still need help? Find our contact options below – please have your rental agreement number ready.
Pull over somewhere safe and call SIXT Roadside Assistance — we'll arrange a tyre repair or replacement, in most cases right where you are. You don't need to worry about a thing.
Call SIXT Roadside Assistance
+44 344 499 3399 (24/7) and follow the instructions provided
If there is a spare tyre in the vehicle (availability depending on differing country conditions)
Only change it yourself if you feel confident doing so
Follow the instructions in the handbook and drive carefully to the nearest safe location
Slow puncture
Pull over somewhere safe as soon as possible
Do not continue driving at speed — this risks damaging the wheel rim and the vehicle
Call Roadside Assistance for further guidance
Still need help? Find our contact options below – please have your rental agreement number ready.
Simply call SIXT Roadside Assistance — we'll arrange recovery for you and guide you through every step. Please don't book your own recovery service unless SIXT has specifically asked you to do so.
Call SIXT Roadside Assistance
+44 344 499 3399 (24/7) and follow the instructions provided
At the scene
Move the vehicle to a safe location if possible and switch on your hazard lights
Call SIXT Roadside Assistance and provide your location, rental agreement number, and a brief description of what happened
Follow our team's instructions regarding the recovery destination and replacement mobility
After recovery
Your vehicle will be taken to an authorised service partner for inspection and repair
SIXT handles everything — you don't need to worry about the repair process
A replacement vehicle will be arranged if needed
Still need help? Find our contact options below – please have your rental agreement number ready.
Just give SIXT Roadside Assistance a call. We're happy to help you find your nearest charging point and talk you through the next steps. Please don't try to force the charging process if the vehicle isn't accepting a charge.
Call SIXT Roadside Assistance
+44 344 499 3399 (24/7) and follow the instructions provided
Charging and costs
Find your nearest charging point easily via the vehicle's navigation system or a charging app
Charging costs during the rental period are the responsibility of the renter
Run out of charge on the road?
Pull over somewhere safe, switch on your hazard lights, and call SIXT Roadside Assistance — we'll take care of everything from there
Please do not push or tow the vehicle yourself, as this can cause damage to the drivetrain
Vehicle not charging?
If possible, try a different cable or a different charging point
If the problem persists, just call SIXT Roadside Assistance — we're here to help
Still need help? Find our contact options below – please have your rental agreement number ready.
No need to worry — just call SIXT Roadside Assistance. We'll arrange a jump-start or whatever support you need to get you back on the road as quickly as possible. To avoid any damage that wouldn't be covered, please don't accept a jump-start from a third party.
Call SIXT Roadside Assistance
+44 344 499 3399 (24/7) and follow the instructions provided
Before you call
Automatic: select P or N. Manual: put the car in neutral and apply the handbrake
Switch off anything drawing power — lights, air conditioning, radio
Pull over somewhere safe and switch on your hazard lights
Have your rental agreement number and location to hand — it helps us get to you faster
Good to know
Please only use SIXT for a jump-start — damage caused by third parties unfortunately isn't covered
Try not to leave the vehicle unattended on busy roads
Still need help? Find our contact options below – please have your rental agreement number ready.
If you’ve lost your key, contact SIXT — we’ll arrange the support you need to get back into your vehicle or provide an alternative solution. Do not attempt to force the vehicle open, as any damage caused will be charged to you.
Call SIXT Roadside Assistance
+44 344 4993399 (24/7) and follow the prompts when connected
Please don’t
Try to force the vehicle open — any damage caused will be charged to you
Order a replacement key through a third party
What we’ll need from you
Your rental agreement number and registration plate
Your current location and confirmation that the key is lost (not just locked inside)
A valid photo ID when help arrives
Still need help? See our contact options below – please have your rental agreement number ready.
Just call SIXT Roadside Assistance. We'll assess the situation and arrange a replacement vehicle or further support for you as quickly as possible. Please don't hire a vehicle independently — any costs incurred without our prior approval won't be covered.
Call SIXT Roadside Assistance
+44 344 499 3399 (24/7) and follow the instructions provided
How it works
Call SIXT Roadside Assistance and briefly explain what has happened
Together we'll decide whether assistance on-site, a repair, or a replacement vehicle is the best solution
Depending on your location and availability, the replacement vehicle will either be delivered to you or made ready at your nearest SIXT branch
Good to know
Availability depends on location, time of day, and vehicle category
Please always check with us first — hire costs from third parties without our prior approval won't be reimbursed
Still need help? Find our contact options below – please have your rental agreement number ready.
No need to worry — just pull over somewhere safe and call SIXT Roadside Assistance. We'll help you out or arrange whatever support you need. If you suspect you've put the wrong fuel in the vehicle, please don't start the engine under any circumstances.
Call SIXT Roadside Assistance
+44 344 499 3399 (24/7) and follow the instructions provided
Wrong fuel
Do not start the engine — not even briefly
Just call SIXT Roadside Assistance and we'll arrange recovery and a fuel drain for you
Empty tank
Pull over somewhere safe and switch on your hazard lights
Call SIXT Roadside Assistance — please don't walk to a petrol station on a motorway or along unsafe roads
Fuel cap, charging port, or other features
First, take a look at the handbook in the glove box — most questions are answered there
If that doesn't help, just give us a call — we'll walk you through it step by step
Still need help? Find our contact options below – please have your rental agreement number ready.
Just call SIXT Roadside Assistance — we’ll arrange help quickly to get you back into your vehicle or provide an alternative. Please do not try to force the vehicle open or call a locksmith without checking with us first.
Call SIXT Roadside Assistance
+44 344 4993399 (24/7) and follow the prompts when connected
Please don’t
Try to force the vehicle open — any resulting damage will be charged to you
Call an external locksmith without speaking to SIXT first
What we’ll need from you
Your rental agreement number and registration plate
Your current location and a brief description (key locked inside, key not working, etc.)
A valid photo ID when help arrives
Still need help? See our contact options below – please have your rental agreement number ready.
Check the tyre for damage from the outside first. If you can’t see any damage, top up low tyre pressure yourself at an air pump at the nearest petrol station. If you see damage, the tyre is flat, there are unusual noises, or the warning light is red or flashing, stop safely, don’t drive on and call SIXT breakdown assistance: +44 344 4993399 (24/7). If there is immediate danger, call 112.
How to proceed
Check all four tyres from the outside: look for cuts, cracks, bulges in the sidewall and foreign objects such as nails or screws in the tread. If you find any, don’t drive on and call SIXT breakdown assistance.
Find the correct tyre pressure: sticker on the driver’s door, often in the door opening at the B-pillar, on some vehicles also in the fuel flap or the vehicle handbook. Use the value that matches your current load.
Inflate at the air pump, ideally when the tyres are cold.
Reset the warning light: depending on the vehicle, in the on-board computer (vehicle menu) or as described in the vehicle handbook. On many vehicles it also goes out by itself after a few kilometres of driving. If it stays on or comes on again, call SIXT breakdown assistance.
What to look out for with tyre pressure
Use the value from the sticker, not the value on the tyre itself. The value on the tyre is the tyre’s maximum pressure, not the correct pressure for your vehicle.
Warm tyres show slightly higher pressure than cold ones after a longer drive, which is normal. For an accurate reading, let the tyres cool down first.
When to call SIXT breakdown assistance
The tyre is visibly damaged or a foreign object is stuck in the tread
The tyre loses air again after inflating
The tyre is already flat, or the vehicle pulls, vibrates or makes unusual noises
The warning light is red or flashing
A tyre that repeatedly loses air has a puncture. Driving on is dangerous, especially at higher speeds, and also permanently damages the tyre and rim. In this case, please call SIXT breakdown assistance: +44 344 4993399 (24/7)
Next step
Check the tyres from the outside and correct the tyre pressure at the nearest petrol station.
Still need help? Find our contact options below.