How and when your deposit is released depends on your payment method. With a credit or major debit card, the amount is only reserved and released by your credit card provider (up to 28 days). With a Vpay or Maestro debit card, the amount is charged and refunded after you return the vehicle (usually within 10 working days).
When paying by credit or major debit card
Step 1 – Contact your bank
Ask your bank to check for a "SIXT authorisation" with the amount and date. In most cases SIXT has already released the deposit, but your bank may take a few more days to clear the hold.
Step 2 – Contact us
Has it been more than 28 days since the end of your rental and your deposit is still not released, even after checking with your bank? Send us a message on WhatsApp or Live Chat with your rental agreement number – we'll check the status for you.
When paying by Vpay or Maestro debit card
Step 1 – Check your final invoice
Sign in on the website or in the SIXT app, open "Bookings" and download your final invoice. If there are additional charges (e.g. a refuelling fee), your deposit may have been partially or fully used to cover them.
Step 2 – Contact your bank
Ask your bank to check for a "SIXT authorisation" with the amount and date. In most cases SIXT has already issued the refund.
Step 3 – Contact us
Has it been more than 10 working days since the end of your rental and your deposit is still not refunded, even after checking with your bank? Send us a message on WhatsApp or Live Chat with your rental agreement number – we'll check the status for you.
Still need help? Find our contact options below – please have your rental agreement number ready.