Every SIXT confirmation includes the address, directions and opening hours of your SIXT branch. Open the SIXT app, select your booking and tap "Open map" under "Branch information" to start Google Maps or Apple Maps with live navigation. You'll also find the opening hours directly under "Branch information".
From the airport terminal
After your arrival, follow the signs for "Car Rental" or "Mietwagen". Most SIXT airport branches are located in the Car Rental Centre – usually 5–15 minutes on foot or via a short shuttle. You'll find the exact route in the SIXT app.
From the train station
At many larger train stations, the SIXT branch is signposted directly. At smaller stations, the branch may be a little further away – the exact address and distance are shown in your confirmation and in the SIXT app.
When the branch isn't at the location itself
Some branches operate from a nearby hotel or business park. Your confirmation includes the exact street – so you'll find us easily, even without signage.
Check your branch opening hours
You can view your SIXT branch's opening hours on the website or in the SIXT app within your booking under "Branch information".
Tip: For flight arrivals, add your flight number to your booking so we can automatically track your arrival time and have your vehicle ready accordingly.
Next step
View directions and opening hours on the website or in the SIXT app.
Still need help? Find our contact options below – please have your booking number ready.
Travel doesn't always go to plan – with your flight number on file, your reservation is guaranteed for up to 24 hours from your original pick-up time. Our local teams track your arrival in real time, so you don't have to worry about a thing if you're delayed.
With flight number (recommended)
SIXT tracks both your scheduled and actual arrival in real time
Your reservation is automatically guaranteed for up to 24 hours from your original pick-up time
Airport branches stay open for up to 1 hour beyond their closing time to make sure you can collect your vehicle if delayed
You don't need to call us – no action required
Without flight number
A grace period of 60 minutes from your booked pick-up time applies, within the branch's opening hours. You can add your flight number any time in the SIXT app under "My Bookings" (takes about 30 seconds) – doing so additionally guarantees your booked vehicle category and automatic protection in case of delays.
Prepaid booking
Prepaid reservations are held throughout the entire rental period. However, adding your flight number is the only way to guarantee your booked vehicle category and automatic protection in the event of flight delays.
Where this service applies
Germany, Austria, Switzerland, France, Italy, Spain, Monaco, Netherlands, Belgium, Luxembourg, UK, USA and Canada.
Tip: Add your flight number when you book or update it later under "Bookings" on the website or in the SIXT app.
Next step
Check or add your flight number (if not yet on file) on the website or in the SIXT app.
Still need help? Find our contact options below – please have your booking number ready.
Add your flight number in less than a minute on the website or in the SIXT app. We'll then track your flight in real time and hold your booking for up to 24 hours from your original pick-up time in case of a delay.
In the SIXT app
Open the app and select your booking
Scroll down to the "Your information" section
Tap "Add flight number"
Enter your airline code and flight number (e.g. LH1234, U28492) and confirm
On the website
Sign in and open your booking under "Manage booking"
In the "Arrival information missing" notice, click "Add flight number"
Enter your airline code and flight number and save
No flight number to hand?
You can add your flight number any time up to pick-up. Without a flight number, the branch uses your booked pick-up time as the reference and the 60-minute grace period within the branch's opening hours applies.
Tip: With your flight number on file, your booked vehicle category and the automatic protection in case of delays are guaranteed.
Next step
Check your flight number and add it on the website or in the SIXT app.
Still need help? Find our contact options below – please have your booking number ready.
If you're running late, we'll hold your vehicle free of charge for up to 60 minutes from your booked pick-up time, within the branch's opening hours. If you're going to be even later, just message us on WhatsApp or Live Chat – we'll keep your booked vehicle ready for you.
The 60-minute grace period
From your scheduled pick-up time, we hold your vehicle for up to 1 hour within the branch's opening hours – free of charge and without any action needed from you. This grace period is also noted in your booking confirmation.
Longer delays
Just message us on WhatsApp or Live Chat with your booking reference. We'll check whether your original vehicle can still be held – if not, we'll offer you the closest equivalent vehicle available.
With flight number (airport branches)
With your flight number on file, your booking is automatically guaranteed for up to 24 hours from your original pick-up time – we track your flight in real time. Airport branches also stay open for up to 1 hour past their closing time in case of delays.
No contact = no-show
Without a message from you, your booking may be marked as a no-show once the grace period has expired – the booking then lapses
With Prepaid, you can still collect the vehicle later, provided you arrive at the branch within the originally booked rental period and during the branch's opening hours. Please let us know on WhatsApp or Live Chat in advance
Next step
Report a delay or add your flight number on the website or in the SIXT app.
Still need help? Find our contact options below – please have your booking number ready.