A strict no-smoking policy applies in all SIXT hire cars – so our vehicles stay fresh and clean for every customer. If a car is returned with the smell of smoke, a special cleaning fee is charged, as the vehicle has to be taken out of the fleet for longer.
What counts as "smoked in"
The no-smoking policy covers anything that produces smoke or vapour inside the vehicle:
Cigarettes, cigars, pipes
E-cigarettes, vapes and similar vaporisers
Heated and cold tobacco devices (e.g. IQOS, Glo)
Why we have a no-smoking policy
Smoke and vapour residues stick to the interior and are clearly noticeable to following customers. The special cleaning takes considerably longer, during which the vehicle is unavailable for other rentals.
What's allowed
Smoking outside the vehicle is, of course, fine. Please make sure that ash, cigarette ends and vape residue do not get into the interior or ashtray.
Did the car already smell of smoke at pick-up?
Please report this directly to the SIXT staff member at the branch before you drive off. We'll then offer you another vehicle.
Still need help? Find our contact options below.
Yes, your pet is warmly welcome at SIXT. Add the Pet Travel Pass to your booking, online under "Add-ons" or at the station when you collect the car.
Why the Pet Travel Pass
With the Pet Travel Pass, we know in advance that an animal is travelling. This lets us plan a thorough clean after you return the car and prepare it for the next guests.
Book the Pet Travel Pass
Online at any time: Add it in the SIXT App or on the website during booking under "Add-ons"
At the station: Our team at the station adds it when you collect the car
Tips for your journey
Travel with a pet carrier, especially for dogs, cats, and smaller animals, for greater safety during the journey
Alternatively: A protective blanket creates a comfortable spot for your pet and helps keep the back seat or boot clean
Cleaning
With the Pet Travel Pass, you and your pet can travel with ease: Normal soiling is already covered. A pet carrier or protective blanket gives the car added protection. If the car is still returned excessively dirty, an additional cleaning fee may be charged.
Travelling abroad
Check the entry requirements for animals in advance, for example the pet passport and vaccinations.
Next step
Add the Pet Travel Pass to your booking under "Add-ons".
Still need help? Find our contact options below.
Connected Car Apps such as My BMW, My Audi, or MyŠkoda cannot be linked to SIXT vehicles. The manufacturers block this function before the vehicles are handed over to SIXT — that way no personal data stays behind in the vehicle. The block cannot be lifted, not even temporarily.
Why the connection is blocked
All SIXT vehicles are hired out again and again. Without the block, personal data from one hire could stay linked to the vehicle long after someone else is driving it. The block also keeps every vehicle in a condition where it can be hired out again right away.
What you can use instead
Navigation, phone calls, and music are still available to you. Depending on the vehicle model, you can connect your smartphone via:
Apple CarPlay
Android Auto
Bluetooth
Tip: Would you like to charge your electric vehicle? You can do that without any manufacturer app, using SIXT Charge in the SIXT App.
Before you return the car
Delete your smartphone from the vehicle's device list and remove personal data such as saved navigation destinations.
Next step
Connect your smartphone to the vehicle via Apple CarPlay, Android Auto, or Bluetooth.
Still need help? Find our contact options below.