You can find the address, opening hours and directions for your SIXT branch in the SIXT app and on the SIXT website: under “Manage bookings” after booking, or when you enter your pick-up or drop-off location before booking.
Have you already booked?
Open “Manage bookings” in the app or on the website, or use the link in your booking confirmation. You’ll see the address, opening hours and route to the branch there. At selected locations, photos show the way to pick-up and drop-off.
Haven’t booked yet?
In the SIXT app
Enter your pick-up or drop-off location.
Tap the info icon (i) next to the branch.
View the address, opening hours and directions.
On the SIXT website
Enter your pick-up or drop-off location.
View the address and opening hours in the window that opens.
Open the directions under “More information”.
At the airport
After arrival, follow the signs for “Car Rental” or “Mietwagen”. Most SIXT branches are in the Car Rental Centre, usually 5 to 15 minutes away on foot or by a short shuttle. “Manage bookings” shows the exact route.
At the train station
At large train stations, the SIXT branch is signposted. At smaller stations, it may be a little further away. The exact address and description are in “Manage bookings”.
Next step
View the address, opening hours and directions in the SIXT app or on the website.
Still need help? Find our contact options below – please have your booking number ready.
Travel doesn't always go to plan – with your flight number on file, your reservation is guaranteed for up to 24 hours from your original pick-up time. Our local teams track your arrival in real time, so you don't have to worry about a thing if you're delayed.
With flight number (recommended)
SIXT tracks both your scheduled and actual arrival in real time
Your reservation is automatically guaranteed for up to 24 hours from your original pick-up time (Collection available at any time during our opening hours)
Airport branches stay open for up to 1 hour beyond their closing time to make sure you can collect your vehicle if delayed
You don't need to call us – no action required
Without flight number
A grace period of 60 minutes from your booked pick-up time applies, within the branch's opening hours. You can add your flight number any time in the SIXT app under "My Bookings" (takes about 30 seconds) – doing so additionally guarantees your booked vehicle category and automatic protection in case of delays.
Prepaid booking
Prepaid reservations are held throughout the entire rental period. However, adding your flight number is the only way to guarantee your booked vehicle category and automatic protection in the event of flight delays.
Where this service applies
Germany, Austria, Switzerland, France, Italy, Spain, Monaco, Netherlands, Belgium, Luxembourg, GB, USA and Canada.
Tip: Add your flight number when you book or update it later under "Bookings" on the website or in the SIXT app.
Next step
Check or add your flight number (if not yet on file) on the website or in the SIXT app.
Still need help? Find our contact options below – please have your booking number ready.
Add your flight number in less than a minute on the website or in the SIXT app. We'll then track your flight in real time and hold your booking for up to 24 hours from your original pick-up time in case of a delay.
In the SIXT app
Open the app and select your booking
Scroll down to the "Your information" section
Tap "Add flight number"
Enter your airline code and flight number (e.g. LH1234, U28492) and confirm
On the website
Sign in and open your booking under "Manage booking"
In the "Arrival information missing" notice, click "Add flight number"
Enter your airline code and flight number and save
No flight number to hand?
You can add your flight number any time up to pick-up. Without a flight number, the branch uses your booked pick-up time as the reference and the 60-minute grace period within the branch's opening hours applies.
Tip: With your flight number on file, your booked vehicle category and the automatic protection in case of delays are guaranteed.
Next step
Check your flight number and add it on the website or in the SIXT app.
Still need help? Find our contact options below – please have your booking number ready.
If you're running late, we'll hold your vehicle free of charge for up to 60 minutes from your booked pick-up time, within the branch's opening hours. If you're going to be even later, just message us via Live Chat – we'll keep your booked vehicle ready for you.
The 60-minute grace period
From your scheduled pick-up time, we hold your vehicle for up to 1 hour within the branch's opening hours – free of charge and without any action needed from you. This grace period is also noted in your booking confirmation.
Longer delays
Just message us via Live Chat with your booking reference. We'll check whether your original vehicle can still be held – if not, we'll offer you the closest equivalent vehicle available.
With flight number (airport branches)
With your flight number on file, your booking is automatically guaranteed for up to 24 hours from your original pick-up time – we track your flight in real time. Airport branches also stay open for up to 1 hour past their closing time in case of delays.
No contact = no-show
Without a message from you, your booking may be marked as a no-show once the grace period has expired – the booking then lapses
With Prepaid, you can still collect the vehicle later, provided you arrive at the branch within the originally booked rental period and during the branch's opening hours. Please let us know via Live Chat in advance
Next step
Report a delay or add your flight number on the website or in the SIXT app.
Still need help? Find our contact options below – please have your booking number ready.
Our parking spaces are reserved entirely for our hire fleet, so private parking for vehicles such as cars, motorbikes or bicycles isn't possible at our branches — not even for the duration of your hire.
The good news: most branches have public parking nearby. Just open your pick-up location in the SIXT app or on our website to see the exact address, and check the area for car parks or street parking. At airport and train station branches, long-stay car parks are usually just a short walk away.
Still need help? Find our contact options below.