Any damage to your hire car must be reported to SIXT immediately by phone and then followed up in writing — no matter how minor. This applies whether someone has damaged your parked car or you've caused a dent yourself. A police report is required in all cases.
Call SIXT Roadside Assistance
+44 344 499 3399 (24/7) and follow the instructions provided
Document the damage
Take clear photos of all affected areas from multiple angles
Note the date, time, exact location, and what happened
Record the other party's details: registration number, name, and insurance information
File a police report and make a note of the incident reference number
Important to know
Even minor bumps in a car park must be reported and documented
Do not arrange any repairs yourself — SIXT only works with authorised service partners
Still need help? Find our contact options below – please have your rental agreement number ready.
Report any damage or accident to SIXT immediately — by phone and then in writing — regardless of whether it was caused by you or a third party. A police report is also required in all cases. The sooner you let us know, the sooner we can help.
Call SIXT Roadside Assistance
+44 344 499 3399 (24/7) and follow the instructions provided
After an accident
Make the scene safe, attend to anyone who is injured, and call the emergency services if needed
Call SIXT Roadside Assistance and follow the instructions provided
Information to have ready
Your rental agreement number and the registration plate of your hire car
The date, time, exact location, and a description of what happened
Photos of all damage, the accident scene, and any other vehicles involved
Names, addresses, registration plates, and insurance details of all parties and witnesses
Theft or break-in
Call SIXT Roadside Assistance, provide the relevant documentation, and follow the instructions for return or replacement
Still need help? Find our contact options below – please have your rental agreement number ready.
Contact SIXT straight away, then call the police and request an incident reference number. Document all damage with photos or a brief description — the reference number is particularly important.
Call SIXT Roadside Assistance
+44 344 499 3399 (24/7) and follow the instructions provided
What to document
Photos of the interior and exterior, including any damaged windows or locks
A list of any missing or damaged items
After reporting
SIXT will advise you on replacement mobility and next steps for the damage claim
Keep all documents safe — they will be important for the insurance process
Still need help? Find our contact options below – please have your rental agreement number ready.
Call SIXT straight away with the address and phone number of the pound where your hire car is being held — we'll arrange collection for you and, depending on the circumstances, a replacement vehicle once the car is back with us.
Call SIXT Roadside Assistance
+44 344 499 3399 (24/7) and follow the instructions provided
Information you'll need
The address and phone number of the pound
The date, time, and reason for impoundment (if known)
Your rental agreement number and the vehicle registration plate
Can I collect the car myself?
No — collection is arranged by SIXT to ensure all procedures and paperwork are handled correctly.
Replacement vehicle
A replacement may be available depending on the circumstances, location, and availability
Fines, towing, and storage fees are generally the responsibility of the renter
Still need help? Find our contact options below – please have your rental agreement number ready.
No — repairs to your SIXT hire car must never be carried out by the renter. If there is any damage or technical issue, always call SIXT directly so that repairs can be arranged through authorised service partners.
Call SIXT Roadside Assistance
+44 344 499 3399 (24/7) and follow the instructions provided
Important to know
Unauthorised repairs will not be reimbursed and may invalidate the protection options included in your rental agreement
Only authorised service partners may carry out repairs and ensure the vehicle is roadworthy
What to do
Stop using the vehicle if a fault affects safety
Call SIXT Roadside Assistance — we'll arrange an inspection, repair, or replacement vehicle as appropriate
Still need help? Find our contact options below – please have your rental agreement number ready.