Following an invoice correction with a refund amount, the refund will be returned to your original payment method. SIXT releases the refund within a few working days – your bank or provider then usually credits the amount within 5–10 working days, depending on the payment method.
Timeframe
Release by SIXT: within a few working days after the invoice correction has been processed
Credit / Major Debit card: usually credited within 5–10 working days
PayPal / Apple Pay: usually credited within a few working days
Bank transfer: up to 10 working days, depending on the country
Where the refund is sent
Refunds are always issued to the original payment method used for your booking – credit card, PayPal or Apple Pay. If your card has since been blocked or closed, please message us on WhatsApp or Live Chat – we'll then check whether a refund by bank transfer is possible.
Still need help? Find our contact options below – please have your rental agreement number ready.
SIXT refunds are always issued back to your original payment method. If your card has since expired, been replaced or blocked, your bank will in most cases automatically forward the refund to your new account or new card. If the account is fully closed, just message us on WhatsApp or Live Chat – we'll check whether an alternative refund by bank transfer is possible.
Card expired, replaced or blocked
Most banks automatically forward the refund to the new card linked to the same account. Please check your account statements first – the amount is often already credited, just visible under a different card number.
Different card used at the time of booking
For legal reasons, refunds are always issued to the card originally used for the payment. If a card belonging to another person was used, we cannot redirect the refund to a different card.
Still need help? Find our contact options below – please have your rental agreement number ready.
Receipts for expenses during your SIXT rental – for example for engine oil, AdBlue or windscreen washer fluid – can be submitted via WhatsApp or Live Chat. As soon as we have your documents, we'll check whether a refund is possible.
Submit in three steps
1. Get in touch via WhatsApp or Live Chat
2. Send us the following documents:
A copy of the purchase receipt (with date, item and amount)
The country your bank is based in
Your rental agreement number as a reference
3. Submit your request – we'll get back to you after the review.
Which expenses can be refunded
We typically refund necessary operating fluids used during your rental, for example:
Engine oil
AdBlue
Windscreen washer fluid
Similar operating fluids
Exception: rentals over 27 days
For rentals with a duration of more than 27 days, expenses for operating fluids are refunded if they exceed 8% of your monthly rental costs (net). You'll find the exact conditions in our Terms and Conditions.
Next step
Submit your receipt, the country of your bank and your rental agreement number via WhatsApp or Live Chat.
Still need help? Find our contact options below – please have your rental agreement number ready.
JPMorgan is the trusted payment platform SIXT uses to send certain refunds directly to your bank account — you receive a secure email from JPMorgan with a personalised link, where you confirm the refund details and enter the account where you would like the money to arrive.
How the JPMorgan refund works
You receive an email from JPMorgan with your personalised refund link
The refund amount and your Case ID are already pre-filled for you
Open the link, check the details and enter your bank details
For UK accounts: account number and sort code
For eurozone accounts: IBAN
For other currencies, the form will ask for the additional details needed (for example routing number for USD)
Submit — your refund is sent to the account you provided
When your refund will arrive
UK and Europe: typically within seconds via Faster Payments or SEPA Instant, 24/7
USA and Canada: typically within 2 business days via ACH or EFT
Follow the progress through the status messages: Scheduled → In Process → Processed
Good to know
JPMorgan applies industry-leading security standards to protect your data
If anything does not look right — for example an incorrect amount — contact us with your Case ID and the email address used for the refund to hand
Next step
Open the JPMorgan email and follow your personalised link to set up your refund.
Still need help? Find our contact options below.