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Why are my SIXT ONE points missing from a past rental?

SIXT ONE rewards

Missing points are usually due to not being signed in when booking, your membership number not being recorded or the rate not qualifying. If points are missing after your rental, you can request them retrospectively within three months by email to sixtone@sixt.com.

Common reasons for missing points

  • Booked as a guest without signing in to your account

  • Your membership number wasn't recorded (e.g. when booking via an intermediary)

  • The wrong SIXT ONE account was linked to the booking

Non-qualifying rate – for example:

  • Replacement vehicle rentals (accident replacement, rentals via breakdown cover)

  • Long-term rentals from 28 days

  • Rentals via SIXT+, SIXT ride or SIXT share

How to request missing points

Send an email to sixtone@sixt.com with the following details:

  • Rental agreement number

  • A copy of your invoice

  • Your SIXT ONE membership number

Hint: Requests can be submitted within three months of the end of your rental.

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