Cancel your SIXT booking online in less than a minute – open "Bookings" on the website or in the SIXT app, tap "Cancel" and confirm. Flexi bookings can be cancelled free of charge up to pick-up; for Prepaid rates, a fixed cancellation fee applies, the amount of which depends on when you cancel.
Cancel online
Sign in on the website or open the SIXT app
Open your booking under "Bookings"
Tap "Cancel" and confirm
Your email confirmation arrives straight away
Cancellation fees
Flexi: free of charge up to the scheduled start of the rental. A no-show fee may apply if you don't collect the vehicle
Prepaid: free of charge within 24 hours of booking, provided pick-up is still more than 48 hours away. After that, a fixed cancellation fee applies up to the start of the rental; any prepaid amount above this fee is refunded. In case of no-show, the full prepaid amount is retained
You can find the exact amounts and conditions in the rental information on the website.
After cancellation
For Prepaid bookings, the amount already paid – minus any applichible cancellation fee – is refunded to the original payment method (credit card, PayPal or Apple Pay). The processing time depends on your bank or provider and usually takes 5–10 working days
For Flexi bookings, no refund applies, as payment is only taken at pick-up
Next step
Cancel your booking on the website or in the SIXT app.
Still need help? Find our contact options below – please have your booking number ready.
Flexi bookings can be cancelled free of charge up to pick-up. Prepaid bookings can be cancelled at any time – free of charge within 24 hours of booking, provided pick-up is still more than 48 hours away. After that, a cancellation fee applies.
Flexi
No fee up to the scheduled pick-up time. A no-show fee may apply if you don't cancel and don't collect the vehicle.
Prepaid
Free cancellation: Within 24 hours of booking, provided pick-up is still more than 48 hours away ? full refund
Cancellation after that, up to pick-up time: A cancellation fee is retained; the remaining amount is refunded. You can find the exact amount in the Rental Information for your booking country
No-show or cancellation after the scheduled pick-up time: No refund
Third-party bookings
If you booked through a travel agent or broker, their cancellation rules apply. SIXT cannot refund you directly – please contact the provider you booked with.
After cancellation
For Prepaid bookings, the refundable amount is transferred to the original payment method (credit card, PayPal or Apple Pay). The processing time depends on your bank or provider and usually takes 5–10 working days.
Next step
Check your cancellation amount on the website or in the SIXT app.
Still need help? Find our contact options below – please have your booking number ready.
After cancelling your SIXT Prepaid booking and applying the cancellation rules, your refund is released to the original payment method within one working day. Your bank or provider then usually credits the amount within 5–10 further working days.
Refund time by payment method
Credit or debit card: Credited usually within 5–10 working days after release by SIXT
PayPal: Usually credited to your PayPal account within a few working days
Apple Pay: Credited to the credit card stored in your wallet – timing as for a credit card
Where the refund goes
Refunds are always issued to the original payment method used for the booking.
Still need help? Find our contact options below – please have your booking number ready.
If you don't show up for pick-up and haven't cancelled or contacted us, your booking is marked as a no-show. With Prepaid, no refund is issued; with Flexi, a no-show fee may apply. A quick message – even on the day itself – frees up the vehicle for other customers and reduces any potential charges.
No-show with Prepaid
The full prepaid amount is retained. Partial refunds are not granted in case of no-show. Get in touch in advance – we can sometimes arrange a rebooking.
No-show with Flexi
A no-show fee may apply if you don't collect the vehicle and haven't cancelled in advance. Please cancel free of charge on the website or in the SIXT app under "Bookings", or let us know – this frees up the vehicle for other customers.
Late, but not a no-show
With your flight number on file, we automatically hold your vehicle for your adjusted arrival time (service for air travellers). Without a flight number, a grace period of up to 1 hour from your booked pick-up time applies, within the branch's opening hours. Please let us know early if you're going to be late.
Next step
Report a delay or adjust your booking on the website or in the SIXT app.
Still need help? Find our contact options below – please have your booking number ready.