We want you to be completely satisfied with your SIXT experience. If something hasn't gone as expected, we're happy to help. Take a moment to share your concern with us, and we'll work together to find a solution.
How to reach us
Get in touch with our customer service via one of our contact channels:
Live Chat
Phone
What to share with us
Your rental agreement number as a reference
A brief description of the situation (date, branch, what happened)
Your concern or the resolution you're looking for
If available: photos, receipts or documents that support your case
What you can expect from us
We'll confirm receipt of your enquiry promptly
Our team will review the matter carefully and get back to you with a response
For more complex cases, we'll keep you updated on the current status
Would you like to share your concern with us directly? Find our contact options below – please have your rental agreement number ready.
As soon as we receive your enquiry, you'll automatically get an acknowledgement of receipt. Our team will then carefully review your case and come back to you with a response. For more complex enquiries, processing may take a little longer – in that case, we'll keep you updated on the progress.
What happens after your enquiry
Acknowledgement of receipt: You'll promptly receive confirmation that your enquiry has reached us
Review: Our customer service team will review your case and any supporting documents you've provided
Response: You'll receive our reply via the same channel you used to contact us
More complex enquiries
Some enquiries require coordination with other departments – for example:
Accounting – for invoicing and refund matters
Branch – for queries relating to pick-up, return or vehicle condition
Damage department – for clarifying damage cases
In these situations, we'll always keep you updated on the current status of your enquiry.
Fastest reply for quick questions
For brief queries or quick clarifications, the fastest way to reach us is via Live Chat.
What helps us process your enquiry faster
Your rental agreement number as a reference
A short, clear description of the situation
If available: photos, receipts or documents
Still need help? Find our contact options below.