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Help Center
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Making a booking
Book an airport transfer
What are airport transfers and how do I book one?
Do you track private flights?
What is the buffer time?
Why should I enter my flight number?
Book an hourly ride
What are hourly rides and how does it work?
How many kilometres / mileage is included in a booking by the hour?
Ride Categories
How much luggage is allowed?
What are the differences between the booking classes?
I need a black limousine. What booking class can I book?
Payment and Pricing
How are the ride prices calculated?
Which currency is used?
Promotions & Vouchers
How do I redeem a voucher code for my booking?
I added a voucher and cancelled the booking. Can I stil use it on another booking?
Can I add a voucher to an existing booking?
Additional requests for your ride
Can I take my pet with me in the car?
Can I ask for a specific car model?
I am travelling with children. Can you provide child seats?
Can I add special requirements?
Do you track train numbers?
Before the ride
Modify or cancel a ride
Cancelling a reservation
How to change a booking?
Driver Information
Driver Assignment
Driver Contact & Information
What language/s do the drivers speak?
Handling flight changes
What to do in case of flight cancellations or diversions.
Payment Authorization
Why was my credit card already charged before the ride has started?
Why was my credit card already charged before the ride has started?
During the ride
Pickup
Meeting with the driver
Driver Waiting Time
I am running late for my pickup.
I cannot find my driver.
In-Ride Options
Extending the ride
Can I eat or drink in the vehicle?
After the ride
Invoicing
I was charged a different amount than shown in the booking confirmation?
When do I receive my invoice?
I need to change the billing adress on my invoice. How can I do that?
Credit Card Charge
Why was I charged twice for my ride?
Lost Things
What can I do if I have lost something in the car?
Rating
What can I do if I am dissatisfied with the provided service?
Loyalty Programs & Partner Benefits
Frequent Traveler Program
Which frequent traveler program does SIXT ride partner with?
I have not received any points or miles for my ride yet!
How many points and miles can I collect per ride?
How can I add my frequent traveler program membership?
Can I earn frequent traveler points and miles if I book for someone else?
American Express Benefit
How does the AmEx benefit for SIXT ride work?
Can I use my AmEx ride credit to book taxi rides?
I have enrolled for the American Express Benefit. How can I see that it is activated?
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