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Help Center
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Making a booking
Book an airport transfer
What is a SIXT airport transfer and how do I book one?
Can SIXT track my private flight?
What is buffer time for an airport transfer?
Why should I enter my flight number for my SIXT ride?
Book an hourly ride
How do hourly rides work with SIXT ride?
How many miles are included in an hourly SIXT ride booking?
Ride Categories
How much luggage can I bring on a SIXT ride?
What are the different SIXT ride booking classes?
Which booking class do I choose for a black limousine with SIXT?
Payment and Pricing
How are SIXT ride prices calculated?
Which currency will I be charged in?
Promotions & Vouchers
How do I redeem a voucher code for my SIXT ride booking?
I added a voucher and then cancelled my booking — can I still use it?
Can I add a voucher to an existing booking?
Additional requests for your ride
Can I take my pet with me in a SIXT ride?
Can I request a specific car model?
Can I request a child seat for my SIXT ride?
Can I add special requirements for my SIXT ride driver?
Can SIXT track my train number?
Before the ride
Modify or cancel a ride
How do I change my SIXT ride booking?
How do I cancel a SIXT ride booking?
Driver Information
When will a driver be assigned to my SIXT ride?
How do I find out who my driver is and how do we contact each other?
What language do SIXT ride drivers speak?
Handling flight changes
What should I do if my flight is cancelled, diverted, or delayed?
Payment Authorization
Why has my credit card been charged before my ride has started?
Why has my credit card been charged before my ride has started?
During the ride
Pickup
Where do I meet my SIXT ride driver?
How long will my driver wait for me?
What should I do if I'm running late for my SIXT ride collection?
What do I do if I can't find my SIXT driver?
In-Ride Options
Can I extend my SIXT ride or add a stop-over?
Can I eat or drink in the vehicle during a SIXT ride?
After the ride
Invoicing
Why was I charged a different amount to my booking confirmation?
When will I receive my SIXT ride invoice?
How do I change the billing address on my SIXT invoice?
Credit Card Charge
Why does my card show two charges for my SIXT ride?
Lost Things
What should I do if I've left something in a SIXT ride car?
Rating
What can I do if I'm unhappy with my SIXT ride?
Loyalty Programs & Partner Benefits
Frequent Traveler Program
Which frequent traveller programmes does SIXT ride partner with?
Why haven't my frequent traveller points or miles arrived yet?
How many points or miles do I earn per SIXT ride?
How do I add my frequent traveller programme membership to a booking?
Can I earn frequent traveller points and miles if I book a SIXT ride for someone else?
American Express Credit
What is the American Express SIXT ride benefit?
Which rides are eligible for American Express credits?
I've enrolled in the American Express SIXT ride benefit but can't see my credits — what should I do?
What happens to my American Express credits if I cancel a SIXT ride?
Can I combine my American Express ride credits with other promotions?
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