If the amount charged differs from your booking confirmation, it's usually because of additional waiting time or mileage beyond what was included in your booking.
Common reasons for extra charges
How to check what you were charged
Every extra charge is listed separately on your invoice, with the amount and reason clearly shown, so you can see exactly what was added and why.
Next step
Review your invoice to see the itemised breakdown. If a charge still doesn't look right, get in touch with us directly.
Still need help? Find our contact options below.
Your SIXT ride invoice is generated three hours after your ride ends and sent to the email address on your booking profile — you can also download it at any time from your ride history.
Where to find your invoice
Invoice not arrived after three hours?
Still need help? Find our contact options below.
To change the billing address on an existing invoice, please contact our customer service team directly. For future bookings, you can update your billing details yourself in the SIXT App or on the website.
Existing booking or invoice
Contact our customer service team to update the billing address on an invoice that has already been issued.
Future bookings
Still need help? Find our contact options below.