Understand when your invoice is issued and how to access it.
Extra charges may occur due to an extention of your waiting time or your free included kilometres / mileage. Extra charges are listed seperately on your invoice, so you have transparency on the amount and reason for each extra charges.
Your invoice will be generated 3 hours after the end of your ride. We will send it to you via email and additionally you can download the invoice in your ride history on the website or in your bookings overview in the app. If the 3 hours have passed and you haven't received your invoice, please check the booking profile you had used for the booking and make sure the correct email address was added. For further support, please reach out to our customer services team.
Please contact our customer service team for any changes to your payment and billing information for an existing booking.
If you would like to change payment and billing information for future bookings, simply open your booking profiles of your SIXT account in the app or on the website and adjust your information.