Handling flight changes

Handling flight changes

Find out what to do if your flight is delayed, arrives early, or is cancelled, and how SIXT ride adjusts your pickup and waiting time.

If your flight is delayed or arrives early, you don't need to do anything — SIXT ride tracks your flight automatically and updates your driver. If your flight is cancelled or diverted, cancel your booking as soon as possible to avoid fees.

Flight delayed or arriving early

If you entered your flight number at the time of booking, we'll track your flight in real time and inform your driver of any change to your arrival time. Free waiting time and cancellation windows adjust automatically based on your actual landing time — no action needed from you.

Flight cancelled or diverted

We're unable to respond automatically to cancellations or diversions, so please act quickly:

  • Cancel your booking immediately to avoid cancellation fees.
  • If your flight has been diverted, book a new ride from your updated arrival airport.

For full details on cancellation fees, see our booking conditions.

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