Why haven't my frequent traveller points or miles arrived yet?

You can earn miles and points with six frequent traveller programmes when you book a SIXT ride.

Partner programmes

• Miles & More
• Asia Miles
• Singapore KrisFlyer
• China Eastern Airlines
• FlyVictor
• Virgin Atlantic

Still need help? Find our contact options below.

Points and miles from your SIXT ride can take up to six weeks to reach your frequent traveller account — so if they haven't appeared yet, there's no need to worry.

What to expect

• Transfer time: up to six weeks from the date of your ride
• Entitlement expiry: points and miles must be claimed within two months of your ride

Next step

If six weeks have passed and your points or miles still haven't arrived, or if your two-month window is about to close, please get in touch with us so we can look into it for you.

Still need help? Find our contact options below.

You earn 3 miles or points per euro spent on every completed ride in a premium category — BUSINESS, BUSINESS XL, or FIRST — through your chosen frequent traveller programme.

How it works

• Qualifying categories: BUSINESS, BUSINESS XL, FIRST
• Earn rate: 3 miles or points per €1 spent
• Fares in other currencies are converted to euros before the calculation is applied

What's not included

The following charges added after booking are excluded from the miles or points calculation:

• Additional mileage charges
• Waiting time charges
• Actual riding time charges

Still need help? Find our contact options below.

You can add your frequent traveller programme membership in the final step of the booking process, under Booking options.

How to add your membership

1. Proceed to the last step of your SIXT booking
2. Select your frequent traveller programme under Booking options
3. Enter your membership ID

Before you confirm

Check that the name on your SIXT account exactly matches the name registered with your frequent traveller programme — any mismatch may prevent your points from being credited. Only one frequent traveller programme can be added per booking.

Still need help? Find our contact options below.

Miles and points are credited to the passenger travelling, not to the person who made the booking — so you cannot earn frequent traveller rewards when you book a SIXT ride for someone else.

How points are credited

• The passenger's name on the booking must exactly match the name on their frequent traveller programme membership.
• If the names don't match — even due to a spelling mistake — no miles or points can be credited.

Next step

If the passenger wants to earn points, make sure their name is entered correctly at the time of booking so it matches their frequent traveller programme account.

Still need help? Find our contact options below.