Can I add special requirements for my SIXT ride driver?

You can request to travel with a pet by adding a note during booking — drivers will do their best to accommodate you, though SIXT cannot guarantee the request will always be fulfilled.

How to let your driver know

1. Start your SIXT ride booking as normal.
2. Find the 'Notes to driver' field during the booking process.
3. Enter your pet details in English or the local language so your driver can understand and prepare.

Good to know

• Drivers will endeavour to fulfil special requests entered in the 'Notes to driver' field.
• SIXT cannot guarantee that free-text requests for special requirements will always be met.
• Writing in English or the local language gives your driver the best chance of acting on your note.

Still need help? Find our contact options below.

SIXT cannot guarantee a specific car model. When you book, the vehicle shown is an example of the class you've chosen — you're guaranteed that class, not that exact model.

What your booking covers

• You're booked into a vehicle class (for example, Compact or SUV), not a named model
• The car pictured during booking is illustrative of that class
• The exact model available at collection depends on the branch's fleet at that time

Next step

Browse vehicle classes and choose the one that best suits your needs when you make your booking.

Still need help? Find our contact options below.

Yes — child seats are available for SIXT ride bookings at no extra charge, and in many countries they're a legal requirement when travelling with children.

How to add a child seat

1. Start your SIXT ride booking as normal
2. Select the child seat type that matches your child's weight
3. Confirm your booking — the seat is included free of charge

Important

You must request the child seat at the time of booking. If no child seat is specified beforehand, the ride cannot go ahead and the full fare will still be charged.

Still need help? Find our contact options below.

You can leave instructions for your driver in the "Notes to driver" field when you make your booking — just note that SIXT cannot guarantee every request will be fulfilled.

How to add a note

1. Start your booking in the SIXT App or on the website
2. Find the "Notes to driver" field during the booking process
3. Type your instructions in English or the local language
4. Complete your booking as normal

Good to know

• Write in English or the local language so your driver can understand and act on your request
• Affiliated drivers will do their best to meet your wishes, but SIXT cannot guarantee that all free-text requests will be accommodated

Still need help? Find our contact options below.

SIXT ride does not track train numbers, so please contact us directly if your train is delayed and you need to update your pick-up time.

If your train is running late

• Check your booking confirmation for the driver's contact details
• Call or message your driver as soon as you know there's a delay
• Alternatively, contact SIXT ride support to adjust your pick-up time

Still need help? Find our contact options below.