How do I change the billing address on my SIXT invoice?

If the amount charged differs from your booking confirmation, it's usually because of additional waiting time or mileage beyond what was included in your booking.

Common reasons for extra charges

• Extended waiting time beyond the included allowance
• Distance travelled beyond the included kilometres

How to check what you were charged

Every extra charge is listed separately on your invoice, with the amount and reason clearly shown, so you can see exactly what was added and why.

Next step

Review your invoice to see the itemised breakdown. If a charge still doesn't look right, get in touch with us directly.

Still need help? Find our contact options below.

Your SIXT ride invoice is generated three hours after your ride ends and sent to the email address on your booking profile — you can also download it at any time from your ride history.

Where to find your invoice

• Check your email inbox (including your spam or junk folder)
• On the website: sign in and open your ride history
• In the SIXT App: go to "Manage bookings" and select the relevant ride

Invoice not arrived after three hours?

1. Sign in to your account and open your booking profile
2. Confirm the email address saved there is correct
3. Update it if needed, then check your inbox again

Still need help? Find our contact options below.

To change the billing address on an existing invoice, please contact our customer service team directly. For future bookings, you can update your billing details yourself in the SIXT App or on the website.

Existing booking or invoice

Contact our customer service team to update the billing address on an invoice that has already been issued.

Future bookings

1. Sign in to the SIXT App or the website
2. Go to your account and open your booking profile
3. Update your billing address and save the changes

Still need help? Find our contact options below.