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Cancelling a reservation

How do I cancel my reservation? 

You can easily cancel or change your booking on your customer account or by calling our reservations team on +44 (0) 207 0188 246. 


What is the charge to cancel a reservation? 

If you have made a prepaid reservation you will be charged a cancellation fee. The cancellation fee will be up to the first 3 days of the rental rate.  If the rental is less than 3 days, it will be the full rental. 

Pay on arrival cancellations may be made free of charge.

Note: For corporate customers with individual agreements alternative prices and regulations can apply. 


How much notice must I give to cancel a reservation? 

Cancellations can be made at any point prior to the start of the rental. Please note if a prepaid reservation is not cancelled prior to the start time and then not collected, the rental amount will still be charged to the customer in full. 
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