What should I do if I have an accident or breakdown in my SIXT hire car?

Call the SIXT Accident and Breakdown Assistance Line on +44 (0)344 499 3399 as soon as an accident or breakdown occurs — you must report it within 12 hours.

What counts as an accident?

An accident is a sudden, involuntary, and external event involving a third party. This includes damage to another vehicle or property, and personal injury.

Steps to take after an accident or breakdown

1. Call +44 (0)344 499 3399 and report the incident immediately.
2. If another party is involved, collect their full contact and insurance details.
3. For Third Party Intervention queries — where SIXT arranges repair of the other vehicle or provides a replacement — contact claims-uk@sixt.com.

If the accident was not your fault

Collect the other party's contact and insurance details so SIXT can pursue a claim on your behalf. Please note that this does not remove your contractual obligations under the protection product included in your hire agreement.

Can I get a replacement car if my SIXT+ auto abo vehicle is being repaired?

Yes, if you added the replacement car guarantee when setting up your SIXT+ auto abo. In the event of a self-inflicted accident, SIXT will provide a replacement car for the duration of the repair. This option is worth considering, as comprehensive insurance covers only the vehicle repair itself — not your continued mobility.

Got a concern about your hire vehicle?

Contact the SIXT Accident and Breakdown Assistance Line on +44 (0)344 499 3399, or email claims-uk@sixt.com for claims-related queries.

Still need help? Find our contact options below.

You are responsible for all fines and charges incurred while using your SIXT+ hire car — including parking fines, toll charges, speeding fines, towing charges, and clamping costs.

How fines are handled

If a fine or charge is sent to SIXT because it has not been paid or a legal requirement has not been met, SIXT will collect:

• An administration fee of £40.00 per transaction to cover the cost of processing — notified at the time of booking and listed at www.sixt.co.uk/rental-information/
• The fine or charge itself, if SIXT is required to pay it on your behalf

The administration fee is a flat processing charge. The fine itself is not included — if the relevant authority contacts you directly, pay them directly. SIXT does not make that payment for you.

When SIXT processes a violation, you'll receive a copy of the authority's request along with a letter from SIXT.

What if an additional driver caused the violation?

If the driver named in the authority's notice is different from the SIXT+ subscriber, please inform the authority directly. The £40.00 administration fee is automatically charged to the SIXT+ subscriber — it does not matter who makes the payment. SIXT will not send a separate letter to the driver who caused the violation.

Still need help? Find our contact options below.