Any accident must be reported to our Accident/Breakdown Assistance Line within 12 hours of occurrence. Please call +44(0) 344 499 3399 and follow the relevant options.
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Accidents & Breakdowns
I have been involved in an accident, what should I do?
What is considered as an accident?
We speak of an accident as a sudden, involuntary and external event in which third party is involved. This includes third party vehicles, property or personal ininjury.
What should I do if I have an accident or breakdown?
Please call +44(0) 0344 499 3399 and report the incident to us, as soon as it happens. We do offer Third Party Intervention (TPI) which enables us to repair another vehicle or provide a replacement. Further information can be obtained from claims-uk@sixt.com.
What if I am not at fault for the accident/damage?
Ensure that you get the other party's contact information so we may pursue them and/or their insurance company on your behalf for damages. Please note that our pursuit of the other party does not absolve you from your contractual obligation as to the terms of the protection product included within your contract.
My SIXT+ car must be repaired. Can I get a replacement car?
When configuring your SIXT + subscription, you can add the option of a replacement car guarantee in the event of a repair.
In the event of a self-inflicted accident, you will receive a replacement car from Sixt during the repair period. If you have to stay mobile, this service option is definitely worth it, since comprehensive insurance only covers vehicle repairs.
I have a concern with my rental vehicle, who can I contact?
When configuring your SIXT + subscription, you can add the option of a replacement car guarantee in the event of a repair.
In the event of a self-inflicted accident, you will receive a replacement car from Sixt during the repair period. If you have to stay mobile, this service option is definitely worth it, since comprehensive insurance only covers vehicle repairs.
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