Frequently Asked Questions for Sixt Car Hire UK
The Sixt FAQs section aims to answer any of those questions you may have about the service we provide, whether it's a query about your booking or an explanation of our Sixt Loyalty & Bonus Cards we have it covered, please follow the steps below to find answers to your questions. Should you need to quickly view your bookings or cancel, extend or change your rental, visit our MySixt Customer Portal.
COVID-19
Current information concerning coronavirus (COVID-19)
Driver's Requirements, Rules & Regulations
How old do I need to be to rent a car, and can I rent with Sixt if I have points on my licence?
Read about these FAQs and more here.
Sixt Insurance Policies in the UK
Is insurance included in my booking, and can I remove or reduce excess amounts?
Read about these FAQs and more here.
Car Rental Booking Quotes & Rates
How do I obtain a quote for a car, how long is this valid for and what is included in the price?
Read about these FAQs and more here.
Payment Methods, Deposits and Approvals
What payment methods are accepted or not accepted by Sixt UK, and can I pay in advance?
Read about these FAQs and more here.
Amendments, Cancellations & Extensions
How much notice must I give, and how can I change, extend or cancel the rental contract?
Read about these FAQs and more here.
Commercial Claims and Car Hire Damages
What do I do if I have been involved in an accident and how do I contact Sixt about claims?
Read about these FAQs and more here.
The Vehicles - Car and Van Information
Can I choose a specific make and model, and can I take my hire car outside of the UK?
Read about these FAQs and more here.
Making my Sixt rent a car Booking
How do I get a car hire quote, is a deposit required and what documents do I need?
Read about these FAQs and more here.
London Congestion Charge Traffic Fines
How do I register my car hire for the Congestion Charge and how do I pay for it?
Read about these FAQs and more here.
Loyalty Bonus Cards and Schemes
How do I obtain a Sixt Loyalty Card and what benefits can each of them bring me?
Read about these FAQs and more here.
Please note: The FAQs within this section refer only to England, Wales and Scotland. For rental FAQs within Northern Ireland or any other country outside of the UK, please refer to the rental information page and select your destination country within the drop-down menu.
Breakdown Assistance: Telephone Number: +44 (0) 344 4 993399
Please note there will be no service charge for calling this number, only landline cost applies.