Dean and his colleague (apologies, I didn't catch your name) went out of their way to support and resolve a technical issue with the corporate booking. Welcoming, thoughtful and creative problem solving they actually saved me a significant amount of money by following their advice and ensured I got the best car possible.
Small details like making sure the car was parked in the shade (hot, sunny day) and checking in with me personally when I returned the car.
They made a stressful situation as smooth as possible.
Best customer service I received in my trip!