Once again i will only ever use Sixt , for all of my experiences with you i am always left feeling like a VIP, this time was the first time using SIXT at Standsted Airport, i was met by Luciano who felt like a close friend, he was extremely helpful, polite and made me feel very excited for my rental, on asking about upgrades he personally took me to view the options, he let me view the cars till i found one that exceeded my expectations, on choosing a car we walked back to the office and continued to the payment, within minutes i was driving away in a luxury Mercedes with a huge smile on my face and a feeling of safety knowing i was in very good hands, before i get on to the car i would just like to say on a personal note Luciano is a HUGE credit to your company and very very highly recommended by me. his level of customer service was the best i have seen in a very very long time. now on to the car, as soon as i had the key and sat in the mercedes upgrade the car its self was amazing! i fell in love with this car, from the aesthetics from the outside to the level of comfort on the interior the car was perfect. the mood lighting inside made the car feel evermore luxurious. on my sad drive back to return the car i was greeted by Angelino, while he went over the car to process it for return he was also very very polite and made me once again feel like a VIP member. once again Lucianos level of customer service was fantastic... to sum up my review the car i hired was amazing, but the customer service i received from both Luciano and Angelino made the experience unbeatable. these 2 members of staff deserve a great bonus! Every experience of using Sixt has been amazing, and i will only ever use your company for rentals. Thank you once again! Saul Woods, Black Olive Properties