Help Center

Get help with your bookings, picking up of vehicle, emergencies and more.

Before the ride

Prepare for your trip with flight tracking, passenger details, luggage rules, and special requests.

Modify or cancel a ride

Easily update your ride details or cancel your booking, with clear guidance on fees and processes.

Driver Information

Learn how drivers are assigned, their skills, and how to contact them before your ride.

Handling flight changes

Find out what to do if your flight is delayed, arrives early, or is cancelled, and how SIXT ride adjusts your pickup and waiting time.

Payment Authorization

Learn how and why your payment method is pre-authorized before your ride.

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