Meeting with the driver

Pickup & Meeting Points

Where do I meet with my driver?

Your driver will expect you at the scheduled pickup address.

Pickup at a hotel

Upon hotel pickup, your driver will meet you in the lobby or at the main entrance of the hotel.

Pickup at the airport

If a flight number was provided, your driver will track your flight and wait for you behind the arrival gate. For a specific meeting point, indicate your preference in the NOTES TO DRIVER field.

Special Meeting Points

In rare cases, a special meeting point may be required. You will receive further instructions via email in advance.

I am running late for my pickup

Please contact your driver as soon as you realize your delay so they can adjust accordingly. If free waiting time is exceeded, coordinate any additional waiting time with the driver. Short-term delays exceeding free waiting time cannot guarantee pickup.