Help Center
Get help with your bookings, picking up of vehicle, emergencies and more.

Driver Assignment

When will a driver be assigned to my ride?

A driver is ssigned in the days after your booking is created. Rest assured that for short-term bookings our support team will do their best to find a suitable driver for you.

Can I ask for a certain driver that I already had a ride with?

If you had a great experience with a driver previously, you can use the Favorite Driver feature to save this driver in your SIXT account. When booking in the same area again, we will do our best to assign this driver to your ride.

To use this feature, go to MY BOOKINGS in the SIXT app, select the ride with your desired driver, and add the driver as a favorite.

Driver Skills and Appearance in Premium Classes

For premium classes, drivers are professionally dressed in black suits and offer a high level of service.