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Vehicle damage payments

Will I be charged an administration fee for any damage handled? 

Yes, all damage claims are subject to a reasonable administration fee. The administration fee applied is determined by the invoice amount (these may be subject to change at times of our review). 


I have a complaint/dispute to raise regarding a damage claim, how can I do this? 

We take all complaints and disputes very seriously and will always welcome feedback on the service received or the processes we use. In order to keep a record and track of such, we do ask that all complaints/disputes are submitted in writing, either by email or post, using the following details: 

email:[email protected]  

SIXT Rent a Car 
Commercial Claims Department 
Sixt House 
5 Langley Quay  
Waterside Drive 
SL3 6EY 

*Please remember to reference the damage number* 


What are the Commercial Claims Department’s opening times? 

Monday to Friday 08:30-17:30, excluding Bank Holidays (BH’s). 


When will I be charged the cost of repair for damage to a vehicle? 

Our Claims Department will contact you as soon as they can to advise you of the details. 


What if I need to need to speak with someone and cannot e-mail/write? 

You can contact the UK Commercial Claims team via telephone also:  +44(0) 1246 506264
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