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Vehicle damage payments
Will I be charged an administration fee for any damage handled?
Yes, all damage claims are subject to a reasonable administration fee. The administration fee applied is determined by the invoice amount (these may be subject to change at times of our review).
I have a complaint/dispute to raise regarding a damage claim, how can I do this?
We take all complaints and disputes very seriously and will always welcome feedback on the service received or the processes we use. In order to keep a record and track of such, we do ask that all complaints/disputes are submitted in writing, either by email or post, using the following details:
email: [email protected]
SIXT Rent a Car
Commercial Claims Department
5 Langley Quay
*Please remember to reference the damage number*
What are the Commercial Claims Department’s opening times?
Monday to Friday 08:30-17:30, excluding Bank Holidays (BH’s).
When will I be charged the cost of repair for damage to a vehicle?
Our Claims Department will contact you as soon as they can to advise you of the details.
What if I need to need to speak with someone and cannot e-mail/write?
You can contact the UK Commercial Claims team via telephone also: +44(0) 1246 506264
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