What should I do if I’ve lost my hire car key?

Please report the loss immediately to our Customer Support Team at +44 02070188233. Our team will assist you quickly and reliably to ensure you can continue using your vehicle safely.

No, please do not attempt any repairs on your hire car. Our vehicles are serviced and repaired exclusively by authorised SIXT workshops to ensure the highest safety and quality standards.

Please note the applicable regulations in our General Terms and Conditions. 

• Do not admit or accept liability to any third party.
• Collect details of all parties involved: names, addresses, and, where possible, witnesses, and notify us.
• Secure the vehicle and inform the police immediately if anyone is injured, the road is blocked, or third-party property is damaged.
• Report the accident: Call the breakdown assistance number in your rental agreement and notify our breakdown assistance team.
• Time frame for accidents with third parties: Call the breakdown assistance service within 12 hours.

Please notify us immediately by email at damage-uk@sixt.com.

For all accidents or incidents:

• Call the SIXT Assistance Hotline at +44 03444993399 at any time.

Yes, reporting the damage to SIXT is mandatory, even for minor damages or single-vehicle accidents where no other vehicles are involved.

• Names, addresses, and phone numbers of all parties involved
• Licence plates and insurance details of other vehicles
• Photos of the accident scene, damages, and surroundings

Yes. Single-vehicle accidents, such as hitting a post or kerb, must also be reported to SIXT immediately.

No. Repairs may only be carried out by authorised SIXT partner workshops. Attempting repairs yourself is not allowed and will result in the loss of insurance coverage.

Please note the applicable regulations in the General Terms and Conditions.