How can I get a copy of my invoice and handle billing questions?

Invoice

How can I get a copy of my invoice or receipt?

You can access copies of your past SIXT rental invoices through our self-service portal. For recently returned vehicles, it may take up to 3 business days from the return date for the receipt to become available.

I noticed a charge on my credit card after returning my rental – what could it be?

• Charges can occur, for example, due to tolls or fines.
• As the registered vehicle owner, we receive information from toll operators and parking/traffic authorities regarding fees or violations.
• This process can take 2 to 4 weeks (or longer) after the end of your rental.

According to our General Terms and Conditions, we are entitled to charge your credit card for violations that become known to us after your rental ends.

Additionally, a processing fee per violation applies. Violations may include:

• Traffic violations
• Parking fines
• Unpaid tolls
• Fines or penalties issued against you, us, or the vehicle during the rental

Who can I contact if I have questions about my invoice?

For any questions or concerns, we recommend contacting our Customer Support Team via Chat or WhatsApp.