When making your car rental booking, you may have some questions regarding the whole reservation process, payment methods and more. Below you can find a list of our most frequently asked questions regarding the booking process so you can ensure you have all the facts before you reserve your vehicle. If we were unable to answer your question here, please contact our customer service team here who will be more than happy to help.
You can get a quotation and make a reservation quickly and easily online at www.sixt.co.uk. Or you can call Sixt Reservations on + 44 (0) 844 499 33 99.
Pay on Arrival bookings are free to cancel or amend. For Pre-Paid reservations, a fee will be charged.
Every booking will require a security deposit but it will only be taken upon collection of the vehicle, in branch.
The Pre-Paid price option will charge your card the full cost of the rental upon booking, however the Pay-on-Arrival option will charge nothing to your account until collection of the vehicle in branch.
Sixt accepts the major credit cards by VISA, American Express, MasterCard and Diners Club. VISA debit cards can be accepted at selected UK locations only. We do not accept cash.
See our Payment Methods FAQs for more details on this.
No - payment must be made in the driver's name.
Yes - Sixt allows multiple drivers at a small additional cost per driver. This charge varies between countries but costs £8.99 per day in the UK. You can select this under "Recommended Extras" in the booking process where the cost will be added to your total price.
In the UK, a young driver charge of £36.00 per day is applied for drivers under 25 years. There are also limitations on available vehicle classes. Prices and terms vary between countries so please review the applicable Terms of Rental for other countries and to also view available car hire classes. We also offer a student discount.
Sixt operates a Lease Plan facility for our Business Account holders. If you would like to explore Account options with Sixt please visit our Corporate Customer page for more information.
Typically, all online quotations from Sixt.co.uk do include VAT. The information displayed during the booking process will advise either way.
The Rental Agreement (or RA) is the rental contract document between Sixt and a client, confirming the liabilities and responsibilities of all parties for the contracted period.
Sixt offers various additional services from extra insurance packages, child seats, winter types, Sat Nav systems and more. All available extras will be listed for your convenience during the booking process and can be added on easily.
If you wish to keep the vehicle longer than the contracted period, this must be agreed with the Sixt branch in the UK so that the rental documents can be extended. Simply call the pick-up station to request an extended rental agreement.
In this case it is not a physical rental branch but a meeting point where a Sixt driver is waiting for you with your name board and your Sixt car. The advantage is obvious: there is no waiting time at any counter.
Please note: The FAQs within this section refer only to England, Wales and Scotland. For rental FAQs within Northern Ireland or any other country outside of the UK, please refer to the rental information page and select your destination country within the drop-down menu.
Breakdown Assistance: Telephone Number: +44 (0) 344 4 993399
Please note there will be no service charge for calling this number, only landline cost applies.