I have to say it was a great service - I rented not long ago and there was a queue of customers at the entrance with a lot of movement inside and out the branch. By the time I got inside I could see the guys were busy but made me laugh and stayed cheerful throughout the whole process. I noticed no one came out disappointed and credit to the two guys on the desk for keeping everyone happy!
I booked a manual 4-by-4 but an automatic came back early and I asked if I could get that instead. They told me that had to make sure it was ok for me to rent and gave me a short notice price for it! I was a happy man!
Before taking the vehicle, the front desk staff ran through the rental contract with me (i've been to several car hirers before!) and told me all i needed to know - full tank of fuel, time and date for return, my holding deposit and when it is to come back. we checked the vehicle condition but i was not worried because I took the full cover with them (not many offer £0 excess, so i was impressed!)
I extended my 4-by-4 auto for the great weekend which was easy, and the return process, no issues.
Overall, I could say I thought from the beginning that it would be a long wait but the guys did well to make the transactions short and simple. Would come back and also recommend!