Easy process and had to book the day before due to the Croydon branch cancelling my booking without notice!
One criticism is I received a phone call the day before saying I could use my passport as proof of ID. On the day the lady in the office said I couldn’t use it and only driving licence was suitable for ID. This left me with only 1 form of address document. This must happen often and she was very happy for me to log onto an online phone bill statement to prove address.
Also the 24 hr drop off car park was almost full and due to poor parking of other customers dropping off out of hours I couldn’t get the vehicle parked.
Only lost one star due to the miss match in communication over ID documents and the out of hour drop off experience.