{"url":"ride/help-center/sections/rating","pageId":"ride_helpcenter_section_541","template":"/libraries/sixt/sitegen-plugin-helpcenter/src/templates/v2/HelpCenterSectionTemplate/index.ts","data":{"pageSpecificConfiguration":{"hydra":{"acceptLanguage":["en-GB","en"],"countryAlpha2":"GB","countryAlpha3":"GBR","defaultCurrency":"GBP","domainCurrency":"GBP","langAlpha2":"en","langAlpha3":"eng","formats":{"time":"hh:mm","decimalSeperator":".","date":"DD/MM/YYYY","nameDate":"DD MMM","measureOfLength":"mi","hour12Format":true,"isFirstDaySunday":false},"homePageUrl":"/ride/","pageHyphenLocale":"en-GB","pageLocale":"en_GB","tenantId":"6","userCentricsId":"LHOLXat-d","pageId":"ride_helpcenter_section_541","hydraTranslations":{"Back":"Back","CarouselControls":"Slide controls","CarouselNextSlide":"Next slide","CarouselPause":"Pause carousel","CarouselPlay":"Play carousel","CarouselPrevSlide":"Previous slide","Close":"Close","getCarouselIndicatorButton":"Go to slide {{_1_}} of {{_2_}}"}},"chatbot":{"cognigyConfigUrl":{"prod":"https://endpoint-sixt.cognigy.cloud/8f4f5c6e068a88e905d25d6c74c4fdd1555263f7063a9aed00be5ad4e4a5e09e","stage":"https://endpoint-sixt.cognigy.cloud/3b3a6f4f53d092d219189e1cf3ef0c6c288722c695f23b7ebf0eee3c00393db2"},"alwaysShowChatbot":true},"customersettings":{"corporateLink":"https://corporate.sixt.com/en-gb/?utm_source=sixt.co.uk&utm_medium=referral","corporateSignUpLink":"/business/","privacyLink":"/privacy-policy/","tcLink":"/t-c/","accountBasePath":"/account","bookingProfileLink":"/account/#/profiles","listBookingsLink":"/account/#/bookings","loyaltyDetailsLink":"/account/#/loyalty-details","manageMyBookingLink":"/account/#/manage-my-booking-info","manageSubscriptionsLink":"/account/#/subscriptions","personalDataLink":"/account/#/account","openHelpCenterEntryPoint":true,"isManageBookingsHidden":true,"isManageSubscriptionsHidden":true,"rideHistoryLink":"/ride/app/gb/rides","enableSocialLogin":true,"enableLoyalty":true,"signupLink":"/services/#/signup","p100Header":true,"helpCenterLink":"/ride/help-center","registrationSource":"ride","fir":42,"servicesBasePath":"/services"},"helpcenter":{"helpCenterSearchPageLink":"/ride/help-center/search/","helpCenterHomeLink":"/ride/help-center/","rentalInformationLink":"/rental-information/","tcLink":"/t-c/","loyaltyLink":"/sixt-cards/","partnersLink":"https://www.sixt.com/sixt-partners/","bookingType":"ride","useHelpCenterRedesign":true,"customerSupportPhone":"+442070188233"}},"meta":{"title":"SIXT ride Help Center FAQs","description":"We’re here to help at every step of your SIXT ride—from booking to pickup with your driver—so you can enjoy a smooth experience.","entityIdRefs":[{"name":"locale","id":"en_GB"}],"pageId":"ride_helpcenter_section_541","noIndexNoFollow":false,"canonicalUrl":"https://www.sixt.co.uk/ride/help-center/sections/rating/","splitTestVariation":"default","alternates":[{"url":"https://www.sixt.co.uk/ride/help-center/sections/rating/","locale":"en_GB"}],"abVariation":"","hasCanonicalUrl":false,"locale":"en_GB","pageBuildId":"2026-04-05T12:32:39","pageVersion":"ca838eb1004114998b21464e288a9db440e45a70","isPreview":false},"thirdPartyKeys":{"instana":{"dev":"UNqZBRfKRlOV7aj-4hGL_A","stage":"UNqZBRfKRlOV7aj-4hGL_A","prod":"LRZPqrMVS1OBdVJmly5mmA"},"sourceDefense":{"prod":{"accountId":"f53de06e-703f-4d86-adfd-c25c30871685","siteId":"39315920-c083-4720-a4d5-ed8f1bee5649"},"internal":{"accountId":"f53de06e-703f-4d86-adfd-c25c30871685","siteId":"8158596c-8ef8-46d6-aa6f-5042d7083a30"}}},"productLine":"ride","gtmData":{"consentId":"GTM-NQBW5W7","unifiedId":"GTM-WG9TDF3J"},"legalFooter":{"links":[{"text":"Help","href":"https://www.sixt.com/ride/help-center/","shouldOpenInNewTab":false},{"text":"Terms & Conditions","href":"https://www.sixt.co.uk/ride/legal/terms/","shouldOpenInNewTab":false},{"text":"Booking Conditions","href":"https://www.sixt.co.uk/ride/legal/booking-conditions/","shouldOpenInNewTab":false},{"text":"Privacy Policy","href":"https://www.sixt.co.uk/ride/legal/data-privacy-policy/","shouldOpenInNewTab":false},{"text":"Cookie Policy","href":"https://www.sixt.co.uk/ride/legal/cookie-policy/","shouldOpenInNewTab":false},{"text":"Imprint","href":"https://www.sixt.co.uk/ride/legal/imprint/","shouldOpenInNewTab":false},{"text":"SIXT Group","href":"https://about.sixt.com/websites/sixt_cc/English/0/about-us.html","shouldOpenInNewTab":false},{"text":"Careers","href":"https://www.sixt.jobs/en?utm_source=sixt&utm_campaign=internal&utm_medium=sixt","shouldOpenInNewTab":false},{"text":"Do not share or sell my personal information","href":"onclick:cookie_settings","shouldOpenInNewTab":false},{"text":"Accessibility","href":"/404/","shouldOpenInNewTab":false}]},"isEmbedded":false,"drawerNavigation":{"headingTranslations":"SIXT Product Menu","ariaLabelOpen":"Open global navigation menu","ariaLabelClose":"Close global navigation menu","links":[{"text":"Rent","subtext":"","href":"/","isCurrent":false,"productLine":"rent-car"},{"text":"Share","subtext":"","href":"https://www.sixt.co.uk/share/?promo_name=ride_hp_referral_share&promo_creative=menu&promo_position=sixt.co.uk","isCurrent":false,"productLine":"share"},{"text":"Ride","subtext":"","href":"https://www.sixt.co.uk/ride/","isCurrent":true,"productLine":"ride"},{"text":"SIXT+","subtext":"","href":"https://www.sixt.co.uk/plus/?promo_name=ride_hp_referral_plus&promo_creative=menu&promo_position=sixt.co.uk","isCurrent":false,"productLine":"plus"},{"text":"Business","subtext":"","href":"https://corporate.sixt.com/en-gb/?utm_source=sixt.com&utm_medium=retail-website-referral&utm_campaign=GB_GB_btob_RIDE-BURGER-LP_ALL_GT_ENG&utm_content=Textlink-Menue&utm_term=b2b_ref","isCurrent":false,"productLine":"business"}]},"sixtNavigationFooter":{"navigation":[{"heading":"Become our partner","links":[{"href":"https://corporate.sixt.com/en-gb/sixt-ride/","text":"SIXT ride for business"},{"href":"https://www.sixt.com/ride/event-service/","text":"SIXT ride for events"},{"href":"https://www.sixt.com/ride/tsp/become-a-partner","text":"Drive with us"}]},{"heading":"About us","links":[{"href":"https://about.sixt.com/websites/sixt_cc/English/0/about-us.html","text":"SIXT group"},{"href":"https://www.sixt.jobs","text":"Careers"},{"href":"https://drying-little-tears.org/en/","text":"Regine Sixt Children’s Aid Foundation"}]}],"socialMedia":[{"href":"https://twitter.com/SixtUK","text":"twitter","network":"twitter"},{"href":"https://www.instagram.com/sixt/","text":"instagram","network":"instagram"},{"href":"https://www.linkedin.com/company/sixt/?originalSubdomain=de","text":"linkedin","network":"linkedin"}],"mobileAppStoreLinks":[{"href":"https://sixt.go.link/ride?adj_t=f1ztwl6&adj_engagement_type=fallback_click&adj_deep_link=sixt%3A%2F%2Fwww.sixt.com%2Frent&adj_campaign=gb&adj_adgroup=sixtrent&adj_creative=footerAppStore","imageSource":"/shared/icons/store-badges/app_store_black_en.svg","alt":"Download the latest version of the SIXT app from Apple App Store","width":120,"height":40},{"href":"https://sixt.go.link/ride?adj_t=f1ztwl6&adj_engagement_type=fallback_click&adj_deep_link=sixt%3A%2F%2Fwww.sixt.com%2Frent&adj_campaign=gb&adj_adgroup=sixtrent&adj_creative=footerPlayStore&adj_fallback=https%3A%2F%2Fplay.google.com%2Fstore%2Fapps%2Fdetails%3Fid%3Dcom.sixt.reservation","imageSource":"/shared/icons/store-badges/google_play_en.svg","alt":"Download the latest version of the SIXT app from Google Play Store","width":135,"height":40}]},"alertBanner":null,"appLinks":[{"href":"https://sixt.go.link/ride?adj_t=f1ztwl6&adj_engagement_type=fallback_click&adj_deep_link=sixt%3A%2F%2Fwww.sixt.com%2Fride&adj_campaign=gb&adj_adgroup=sixtride&adj_creative=helpcenter","imageSource":"/shared/icons/store-badges/app_store_black_en.svg","alt":"Download the latest version of the SIXT app from Apple App Store","width":120,"height":40},{"href":"https://sixt.go.link/ride?adj_t=f1ztwl6&adj_engagement_type=fallback_click&adj_deep_link=sixt%3A%2F%2Fwww.sixt.com%2Fride&adj_campaign=gb&adj_adgroup=sixtride&adj_creative=helpcenter&adj_fallback=https%3A%2F%2Fplay.google.com%2Fstore%2Fapps%2Fdetails%3Fid%3Dcom.sixt.reservation","imageSource":"/shared/icons/store-badges/google_play_en.svg","alt":"Download the latest version of the SIXT app from Google Play Store","width":135,"height":40}],"ibe":null,"helpCenterTranslations":{"ShowMore":"Show more","ShowLess":"Show less","ReadMore":"Read more","ReadLess":"Read less","FaqSectionHeadline":"Help with other mobility services","HelpCenterSubline":"Get help with your bookings, picking up of vehicle, emergencies and more.","FeaturedArticles":"Featured articles","LearnMore":"Learn more","Breadcrumb":"Breadcrumb","PageLabelHome":"SIXT","PageLabelHelpCenter":"Help Center","PageLabelHelpCenterSearch":"Search results","HelpCenterSearchPageTitle":"Sixt Search | SIXT rent a car","HelpCenterSearchPageDescription":"Sixt Search | SIXT rent a car","BrowseByTopic":"Browse by topic","HelpCenterContactTitle":"Still need help?","HelpCenterContactSubtitle":"Contact our support team.","HelpCenterContactCall":"Call us","HelpCenterContactWhatsApp":"WhatsApp","HelpCenterHeroBannerTitle":"Customer Service Support Center","HelpCenterPhoneDialogTitle":"CALL OUR SUPPORT TEAM","HelpCenterPhoneDialogDescription":"To assist you faster, please have:","HelpCenterPhoneDialogTip1":"your reservation or rental agreement number","HelpCenterPhoneDialogTip2":"a brief description of your request","HelpCenterPhoneDialogTip3":"any relevant documents or details","HelpCenterWhatsAppDialogTitle":"GET INSTANT HELP VIA WHATSAPP","HelpCenterWhatsAppDialogDescription":"To get help more quickly, include in your first message:","HelpCenterWhatsAppDialogTip1":"a detailed description of your request","HelpCenterWhatsAppDialogTip2":"any relevant documents or screenshots","HelpCenterWhatsAppDialogTip3":"any additional relevant information","HelpCenterWhatsAppDialogButton":"Open WhatsApp","HelpCenterReadArticle":"Read article","HelpCenterLiveChat":"Live Chat"},"heroSection":{"imageDesktop":"a07691ea-5554-403c-a911-9fc61ef4a40e.jpg","imageMobile":"8bbb8609-b786-40be-87a1-48f60aed1b22.jpg"},"breadcrumbs":{"label":"Breadcrumb","breadcrumbs":[{"text":"SIXT","href":"/ride/"},{"text":"Help Center","href":"/ride/help-center/"},{"text":"After the ride","href":"/ride/help-center/categories/after-ride/"},{"text":"Rating","href":"/404/"}]},"sectionId":"ride_helpcenter_section_541","navigationTree":{"categories":[{"id":"479","selectedIndex":null,"heading":{"id":"ride_helpcenter_category_479","text":"Making a booking","href":"/ride/help-center/categories/make-a-booking/"},"sections":[{"id":"ride_helpcenter_section_526","text":"Book an airport transfer","href":"/ride/help-center/sections/airport-transfer/"},{"id":"ride_helpcenter_section_527","text":"Book an hourly ride","href":"/ride/help-center/sections/hourly-bookings/"},{"id":"ride_helpcenter_section_528","text":"Ride Categories","href":"/ride/help-center/sections/ride-categories/"},{"id":"ride_helpcenter_section_529","text":"Payment and Pricing ","href":"/ride/help-center/sections/payment-pricing/"},{"id":"ride_helpcenter_section_530","text":"Promotions & Vouchers","href":"/ride/help-center/sections/promotions-vouchers/"},{"id":"ride_helpcenter_section_531","text":"Additional requests for your ride","href":"/ride/help-center/sections/additional-requests/"}],"icon":""},{"id":"480","selectedIndex":null,"heading":{"id":"ride_helpcenter_category_480","text":"Before the ride","href":"/ride/help-center/categories/before-ride/"},"sections":[{"id":"ride_helpcenter_section_532","text":"Modify or cancel a ride","href":"/ride/help-center/sections/modify-cancel-ride/"},{"id":"ride_helpcenter_section_533","text":"Driver Information","href":"/ride/help-center/sections/driver-information/"},{"id":"ride_helpcenter_section_534","text":"Handling flight changes","href":"/ride/help-center/sections/flight-change/"},{"id":"ride_helpcenter_section_535","text":"Payment Authorization","href":"/ride/help-center/sections/payment-before/"}],"icon":""},{"id":"481","selectedIndex":null,"heading":{"id":"ride_helpcenter_category_481","text":"During the ride","href":"/ride/help-center/categories/during-the-ride/"},"sections":[{"id":"ride_helpcenter_section_536","text":"Pickup ","href":"/ride/help-center/sections/pickup/"},{"id":"ride_helpcenter_section_537","text":"In-Ride Options","href":"/ride/help-center/sections/rules-during-ride/"}],"icon":""},{"id":"482","selectedIndex":3,"heading":{"id":"ride_helpcenter_category_482","text":"After the ride","href":"/ride/help-center/categories/after-ride/"},"sections":[{"id":"ride_helpcenter_section_538","text":"Invoicing","href":"/ride/help-center/sections/invoicing/"},{"id":"ride_helpcenter_section_539","text":"Credit Card Charge","href":"/ride/help-center/sections/credit-card-charge/"},{"id":"ride_helpcenter_section_540","text":"Lost Things","href":"/ride/help-center/sections/lost-things/"},{"id":"ride_helpcenter_section_541","text":"Rating","href":"/ride/help-center/sections/rating/"}],"icon":""},{"id":"483","selectedIndex":null,"heading":{"id":"ride_helpcenter_category_483","text":"Loyalty Programs & Partner Benefits","href":"/ride/help-center/categories/loyalty-programs/"},"sections":[{"id":"ride_helpcenter_section_542","text":"Frequent Traveler Program","href":"/ride/help-center/sections/frequent-traveler-program/"},{"id":"ride_helpcenter_section_543","text":"American Express Benefit","href":"/ride/help-center/sections/amex-benefit/"}],"icon":""}],"selectedIndex":3},"articleSection":{"heading":"Rating","subheading":"Share your feedback and rate your driver or overall ride experience.","articles":[{"text":"What can I do if I am dissatisfied with the provided service?","href":"/ride/help-center/articles/bad-service/","content":"Your feedback is very important to us. You can leave a rating and a comment after every ride in the app or on or on web. Your rating and comment will be reviewed by our quality team and acted on accordingly. Adittionaly, please feel free to send your feedback to our customer service team at ride-customerservice@sixt.co.uk any time. They will take care of your matters.","actions":[]}]}}}