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If no child seat was specified at the time of booking, the ride cannot take place and will be charged at full price.","actions":[]},{"text":"Can I add special requirements?","href":"/ride/help-center/articles/request-special/","content":"If you wish to add further instructions for your driver, you can do so by leaving a comment in the <strong>NOTES TO DRIVER</strong> field during the booking.<br><br>Your comment must be in <strong>English or in the local language</strong>, so that your driver can understand and act accordingly.<br><br>The affiliated drivers endeavor to fulfill your wishes, however, SIXT cannot guarantee free text input for special requirements in the <strong>NOTES TO DRIVER</strong> field.<br>Â ","actions":[]},{"text":"Do you track train numbers?","href":"/ride/help-center/articles/track-train-numbers/","content":"No, tracking of trains is not possible.","actions":[]}]}}}