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account and open your booking profile</li>\n  <li>Confirm the email address saved there is correct</li>\n  <li>Update it if needed, then check your inbox again</li>\n</ol>\n\n<p>Still need help? Find our contact options below.</p>","articleSection":{"heading":"Invoicing","subheading":"Understand when your invoice is issued and how to access it.","articles":[{"text":"Why was I charged a different amount to my booking confirmation?","href":"/ride/help-center/articles/extra-charges/","articleId":"348","content":"<p>If the amount charged differs from your booking confirmation, it's usually because of additional waiting time or mileage beyond what was included in your booking.</p>\n\n<p><strong>Common reasons for extra charges</strong></p>\n<ul>\n  <li>Extended waiting time beyond the included allowance</li>\n  <li>Distance travelled beyond the included kilometres</li>\n</ul>\n\n<p><strong>How to check what you were charged</strong></p>\n<p>Every extra charge is listed separately on your invoice, with the amount and reason clearly shown, so you can see exactly what was added and why.</p>\n\n<p><strong>Next step</strong></p>\n<p>Review your invoice to see the itemised breakdown. If a charge still doesn't look right, get in touch with us directly.</p>\n\n<p>Still need help? Find our contact options below.</p>"},{"text":"When will I receive my SIXT ride invoice?","href":"/ride/help-center/articles/invoice-sending/","articleId":"349","content":"<p>Your SIXT ride invoice is generated three hours after your ride ends and sent to the email address on your booking profile — you can also download it at any time from your ride history.</p>\n\n<p><strong>Where to find your invoice</strong></p>\n<ul>\n  <li>Check your email inbox (including your spam or junk folder)</li>\n  <li>On the website: sign in and open your ride history</li>\n  <li>In the SIXT App: go to \"Manage bookings\" and select the relevant ride</li>\n</ul>\n\n<p><strong>Invoice not arrived after three hours?</strong></p>\n<ol>\n  <li>Sign in to your account and open your booking profile</li>\n  <li>Confirm the email address saved there is correct</li>\n  <li>Update it if needed, then check your inbox again</li>\n</ol>\n\n<p>Still need help? Find our contact options below.</p>"},{"text":"How do I change the billing address on my SIXT invoice?","href":"/ride/help-center/articles/change-billing/","articleId":"350","content":"<p>To change the billing address on an existing invoice, please contact our customer service team directly. For future bookings, you can update your billing details yourself in the SIXT App or on the website.</p>\n\n<p><strong>Existing booking or invoice</strong></p>\n<p>Contact our customer service team to update the billing address on an invoice that has already been issued.</p>\n\n<p><strong>Future bookings</strong></p>\n<ol>\n  <li>Sign in to the SIXT App or the website</li>\n  <li>Go to your account and open your booking profile</li>\n  <li>Update your billing address and save the changes</li>\n</ol>\n\n<p>Still need help? Find our contact options below.</p>"}]},"currentArticleIndex":1,"categoryName":"After the ride","sectionName":"Invoicing"}}