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Partner Benefits","href":"/ride/help-center/categories/loyalty-programs/"},"sections":[{"id":"ride_helpcenter_section_542","text":"Frequent Traveler Program","href":"/ride/help-center/sections/frequent-traveler-program/"},{"id":"ride_helpcenter_section_543","text":"American Express Credit","href":"/ride/help-center/sections/amex-benefit/"}]}],"selectedIndex":0},"articleTitle":"What is a SIXT airport transfer and how do I book one?","content":"<p>A SIXT airport transfer connects your ride to your flight number so your driver tracks your actual landing time and adjusts the pickup — no matter if you land early or late.</p>\n\n<p><strong>What's included when you add your flight number</strong></p>\n<ul>\n  <li><strong>Live flight tracking:</strong> your driver monitors your real landing time and adjusts the pickup accordingly.</li>\n  <li><strong>Additional free waiting time:</strong> extra waiting time is included in line with our <a href=\"https://www.sixt.co.uk/ride/legal/booking-conditions/\" target=\"_blank\">booking conditions</a>.</li>\n  <li><strong>Meet &amp; Greet:</strong> your driver meets you in the arrivals hall for a smooth handover.</li>\n  <li><strong>Airport dwell time:</strong> schedule up to two hours at the airport after landing — useful for clearing customs or attending a meeting.</li>\n</ul>\n\n<p><strong>How to book</strong></p>\n<ol>\n  <li>Open the SIXT App or visit sixt.co.uk and select SIXT ride.</li>\n  <li>Enter your pickup airport and destination.</li>\n  <li>Add your flight number when prompted — this activates flight tracking and all the benefits above.</li>\n  <li>If you'd like extra time at the airport after landing, enter the dwell time (up to two hours) before confirming.</li>\n  <li>Confirm your booking.</li>\n</ol>\n\n<p><strong>Example</strong></p>\n<p>Your flight is scheduled to land at 3:00 pm and you want 1 hour 30 minutes at the airport. Your driver will be ready at 4:30 pm — or later if your flight is delayed — so your full dwell time is always honoured.</p>\n\n<p><strong>Travelling with passengers on different flights</strong></p>\n<p>Book a separate ride for each flight. This ensures every flight is tracked individually and each passenger is collected on time, even if arrival times change.</p>\n\n<p><strong>Important</strong></p>\n<ul>\n  <li>If you don't connect a flight number to your ride, it won't be treated as an airport pickup and the additional services won't apply.</li>\n  <li>If your actual arrival time differs significantly from the expected time, additional waiting-time charges may apply.</li>\n</ul>\n\n<p>Still need help? Find our contact options below.</p>","articleSection":{"heading":"Book an airport transfer","subheading":"Find out how to schedule your airport pickup and enjoy services like flight tracking and meet & greet.","articles":[{"text":"What is a SIXT airport transfer and how do I book one?","href":"/ride/help-center/articles/book-airport-transfer/","articleId":"316","content":"<p>A SIXT airport transfer connects your ride to your flight number so your driver tracks your actual landing time and adjusts the pickup — no matter if you land early or late.</p>\n\n<p><strong>What's included when you add your flight number</strong></p>\n<ul>\n  <li><strong>Live flight tracking:</strong> your driver monitors your real landing time and adjusts the pickup accordingly.</li>\n  <li><strong>Additional free waiting time:</strong> extra waiting time is included in line with our <a href=\"https://www.sixt.co.uk/ride/legal/booking-conditions/\" target=\"_blank\">booking conditions</a>.</li>\n  <li><strong>Meet &amp; Greet:</strong> your driver meets you in the arrivals hall for a smooth handover.</li>\n  <li><strong>Airport dwell time:</strong> schedule up to two hours at the airport after landing — useful for clearing customs or attending a meeting.</li>\n</ul>\n\n<p><strong>How to book</strong></p>\n<ol>\n  <li>Open the SIXT App or visit sixt.co.uk and select SIXT ride.</li>\n  <li>Enter your pickup airport and destination.</li>\n  <li>Add your flight number when prompted — this activates flight tracking and all the benefits above.</li>\n  <li>If you'd like extra time at the airport after landing, enter the dwell time (up to two hours) before confirming.</li>\n  <li>Confirm your booking.</li>\n</ol>\n\n<p><strong>Example</strong></p>\n<p>Your flight is scheduled to land at 3:00 pm and you want 1 hour 30 minutes at the airport. Your driver will be ready at 4:30 pm — or later if your flight is delayed — so your full dwell time is always honoured.</p>\n\n<p><strong>Travelling with passengers on different flights</strong></p>\n<p>Book a separate ride for each flight. This ensures every flight is tracked individually and each passenger is collected on time, even if arrival times change.</p>\n\n<p><strong>Important</strong></p>\n<ul>\n  <li>If you don't connect a flight number to your ride, it won't be treated as an airport pickup and the additional services won't apply.</li>\n  <li>If your actual arrival time differs significantly from the expected time, additional waiting-time charges may apply.</li>\n</ul>\n\n<p>Still need help? Find our contact options below.</p>"},{"text":"Can SIXT track my private flight?","href":"/ride/help-center/articles/track-private-flights/","articleId":"317","content":"<p>Yes, SIXT can track your private flight — your driver will monitor your actual landing time and adjust your pickup accordingly, as long as your flight is traceable via FlightAware and you provide your aircraft's tail number at the time of booking.</p>\n\n<p><strong>What to do when booking</strong></p>\n<ol>\n  <li>Enter your <strong>aircraft tail number</strong> in the booking form</li>\n  <li>Confirm your flight is trackable via FlightAware</li>\n  <li>Specify your chosen FBO in the address or comments field to help your driver coordinate the pickup</li>\n</ol>\n\n<p><strong>Why the tail number matters</strong></p>\n<p>Providing your tail number is what qualifies your booking as an airport pickup. Without it, your ride will not be treated as one. You'll also benefit from additional complimentary waiting time, in line with our <a href=\"https://www.sixt.co.uk/ride/legal/booking-conditions/\" target=\"_blank\">booking conditions</a>.</p>\n\n<p><strong>Please note</strong></p>\n<p>Additional charges may apply if your actual landing time differs significantly from the expected arrival time.</p>\n\n<p>Still need help? Find our contact options below.</p>"},{"text":"What is buffer time for an airport transfer?","href":"/ride/help-center/articles/buffer-time/","articleId":"318","content":"<p>Buffer time lets you add up to 2 hours to your airport transfer so your driver waits for you after your flight lands — useful if you need extra time for baggage, customs, or a connection.</p>\n\n<p><strong>How it works</strong></p>\n<p>When booking your airport transfer, select a buffer duration of up to 2 hours. Your driver will add that time to your flight's actual landing time, so the pick-up adjusts automatically if your flight is delayed.</p>\n\n<p><strong>Example</strong></p>\n<p>Your flight lands at 3:00 PM and you select 1 hour 30 minutes of buffer time. Your driver will be waiting at 4:30 PM. If the flight is delayed by 20 minutes, the pick-up moves to 4:50 PM — the buffer is always counted from the actual landing time.</p>\n\n<p><strong>Next step</strong></p>\n<p>Add your preferred buffer time when booking your SIXT ride airport transfer.</p>\n\n<p>Still need help? Find our contact options below.</p>"},{"text":"Why should I enter my flight number for my SIXT ride?","href":"/ride/help-center/articles/enter-flight-number/","articleId":"319","content":"<p>Adding your flight number to your SIXT ride booking unlocks the full airport pickup service, including live flight tracking, extra waiting time, and a Meet &amp; Greet in the arrivals hall.</p>\n\n<p><strong>What you get when you add your flight number</strong></p>\n<ul>\n  <li><strong>Flight tracking:</strong> your driver monitors your actual landing time and adjusts the pickup accordingly.</li>\n  <li><strong>Additional free waiting time:</strong> extra waiting time is included in line with our <a href=\"https://www.sixt.co.uk/ride/legal/booking-conditions//\" target=\"_blank\">booking conditions</a>.</li>\n  <li><strong>Meet &amp; Greet:</strong> your driver meets you in the arrivals hall for a smooth handover.</li>\n  <li><strong>Flexible airport time:</strong> schedule up to two hours at the airport after landing for customs, meetings, or anything else you need.</li>\n</ul>\n\n<p><strong>If you need extra time after landing</strong></p>\n<p>If you expect a lengthy customs process or want to spend additional time at the airport, specify how long during booking. This ensures your driver arrives at the right moment and you make the most of your included waiting time.</p>\n\n<p><strong>Please note:</strong> if your flight is not linked to your ride, it will not be treated as an airport pickup, and the services above will not apply.</p>\n\n<p>Still need help? Find our contact options below.</p>"}]},"currentArticleIndex":0,"categoryName":"Making a booking","sectionName":"Book an airport transfer"}}