If you've enrolled in the American Express SIXT ride benefit but can't see your credits, follow these troubleshooting steps.
\n1. Email address mismatch
\nMost common issue: The email address used for the enrollment doesn't match the email that you registered or logged in to your SIXT account with.
\nSolution:
\n• Verify the email you used during the enrollment of the SIXT ride benefit. You should have received an enrollment confirmation via email after your enrollment.
\n• Check your SIXT account email address: open the SIXT app → Account Settings → Personal Details
\n• Option A: Create a new SIXT account using the email that you enrolled the benefit with
\n• Option B: Contact the SIXT support team to request a change of the email enrolled to your benefit. To verify your identity and authorize the change, you'll need to provide your personal reference ID, which can be found in your enrollment confirmation email.
\n2. Card eligibility issue
\nIssue: Your American Express® Card may no longer be eligible
\nSolution:
\n• Login to the Amex Experiences App and confirm the SIXT ride credit is available for your Card
\n• Validate your SIXT ride credit activation
\n• If your Card is cancelled or has been downgraded, you'll need to re-enroll with an eligible Card
","articleSection":{"heading":"American Express Credit","subheading":"Find out how to redeem and use your American Express credit.","articles":[{"text":"What is the American Express SIXT ride benefit?","href":"/ride/help-center/articles/amex-benefit-general/","articleId":"359","content":"Eligible American Express® Cardmembers enrolled in the SIXT ride benefit receive exclusive annual ride credits to use toward pre-booked premium chauffeur services worldwide. The offer applies exclusively to American Express® cardholders in Germany. To find out if SIXT ride is available where you are, visit https://www.sixt.co.uk/ride/ and search for your location.
\n• Annual ride credits allocated to your SIXT ride account
\n• Redemption of one credit per eligible ride in any market where SIXT ride operates
\n• Automatic renewal each year while your card remains active.
\n• Simple booking through the SIXT app
\n• Login to the Amex Experiences App
\n• Enroll in the SIXT ride benefit using your email address
\n• Download the SIXT app and register (New Users) or login (Existing Users) with the same email address
\n• Browse ride offers available for your route
\n• Apply one credit per booking at checkout
\n• Add your American Express® Card as payment method and confirm the booking.
\n• Enjoy premium chauffeur service worldwide
\nYour total annual credit amount, number of credits, and value per credit depend on your American Express® Card type and market. Visit the Amex Experiences App for details specific to your eligible product.
\n• Credits are valid for 12 months from your enrollment date
\n• Credits are automatically applied on the enrollment date
\n• Credits can only be used for SIXT ride transfer and chauffeur services (not taxis or third-party rides)
\n• You must use the same email address that you registered with at enrolment when you register or login to your SIXT account
","actions":[]},{"text":"Which rides are eligible for American Express credits?","href":"/ride/help-center/articles/amex-benefit-taxi/","articleId":"360","content":"Your American Express ride credits can be used for Premium and/or Standard SIXT ride services booked directly through our platform. Please refer to the Amex Experiences App to confirm which services your ride credits are eligible for.
\n• Airport transfers arranged by SIXT ride
\n• Point-to-point Standard transfers (RIDE, RIDE XL)
\n• Point-to-point Premium transfers (BUSINESS, BUSINESS XL, FIRST)
\n• Hourly chauffeur service booked by the hour
\n• GREEN ride categories (eco-friendly options)
\n• Taxi services (pre-booked or on-demand)
\n• Third-party ride platforms such as: Lyft, Cabify, Addison Lee, Marcel, Taxi dispatch centers, other partner platforms
","actions":[]},{"text":"I enrolled but don't see my credits. What should I do?","href":"/ride/help-center/articles/amex-benefit-display/","articleId":"361","content":"If you've enrolled in the American Express SIXT ride benefit but can't see your credits, follow these troubleshooting steps.
\n1. Email address mismatch
\nMost common issue: The email address used for the enrollment doesn't match the email that you registered or logged in to your SIXT account with.
\nSolution:
\n• Verify the email you used during the enrollment of the SIXT ride benefit. You should have received an enrollment confirmation via email after your enrollment.
\n• Check your SIXT account email address: open the SIXT app → Account Settings → Personal Details
\n• Option A: Create a new SIXT account using the email that you enrolled the benefit with
\n• Option B: Contact the SIXT support team to request a change of the email enrolled to your benefit. To verify your identity and authorize the change, you'll need to provide your personal reference ID, which can be found in your enrollment confirmation email.
\n2. Card eligibility issue
\nIssue: Your American Express® Card may no longer be eligible
\nSolution:
\n• Login to the Amex Experiences App and confirm the SIXT ride credit is available for your Card
\n• Validate your SIXT ride credit activation
\n• If your Card is cancelled or has been downgraded, you'll need to re-enroll with an eligible Card
","actions":[]},{"text":"What happens to my credits if I cancel a ride?","href":"/ride/help-center/articles/amex-benefit-cancellations/","articleId":"781","content":"The impact on your American Express credits depends on whether cancellation fees apply to your booking.
\nIf you cancel your ride and no cancellation fees apply, your credit is returned to your account.
\nCredit restoration
\n• The applied credit is automatically recredited to your available balance
\n• You can use the credit for another booking
\n• Your total credit count remains unchanged
\nCancellation policies vary by ride class. Check our booking conditions for specific details.
\nIf your cancellation incurs fees, your ride credit is used to cover those fees.
\nHow it works
\n• The full credit value is applied toward the cancellation fee
\n• This applies even if the cancellation fee is lower than the credit value
\n• Any remaining balance is forfeited — you do not receive change or a partial credit
","actions":[]},{"text":"Can I combine credits with other promotions?","href":"/ride/help-center/articles/amex-benefit-promotions/","articleId":"782","content":"No, American Express ride credits cannot be combined with other promotions, discounts, or special rates. American Express ride credits are an exclusive benefit designed to provide premium chauffeur services at a reduced cost.
","actions":[]}]},"currentArticleIndex":2}}