Call the SIXT Accident and Breakdown Assistance Line on +44 (0)344 499 3399 as soon as an accident or breakdown occurs — you must report it within 12 hours.
\n\nWhat counts as an accident?
\nAn accident is a sudden, involuntary, and external event involving a third party. This includes damage to another vehicle or property, and personal injury.
\n\nSteps to take after an accident or breakdown
\nIf the accident was not your fault
\nCollect the other party's contact and insurance details so SIXT can pursue a claim on your behalf. Please note that this does not remove your contractual obligations under the protection product included in your hire agreement.
\n\nCan I get a replacement car if my SIXT+ auto abo vehicle is being repaired?
\nYes, if you added the replacement car guarantee when setting up your SIXT+ auto abo. In the event of a self-inflicted accident, SIXT will provide a replacement car for the duration of the repair. This option is worth considering, as comprehensive insurance covers only the vehicle repair itself — not your continued mobility.
\n\nGot a concern about your hire vehicle?
\nContact the SIXT Accident and Breakdown Assistance Line on +44 (0)344 499 3399, or email claims-uk@sixt.com for claims-related queries.
\n\nStill need help? Find our contact options below.
","articleSection":{"heading":"Claims, Damages & Vehicle Support","subheading":"Had an accident, noticed damage, or received a citation during your SIXT+ rental? Here you’ll find everything you need to know about what to do next, how to report an incident, handle tolls or tickets, and get help with your vehicle — quickly and easily.","articles":[{"text":"What should I do if I have an accident or breakdown in my SIXT hire car?","href":"/plus/help-center/articles/accidents-and-breakdowns/","articleId":"194","content":"Call the SIXT Accident and Breakdown Assistance Line on +44 (0)344 499 3399 as soon as an accident or breakdown occurs — you must report it within 12 hours.
\n\nWhat counts as an accident?
\nAn accident is a sudden, involuntary, and external event involving a third party. This includes damage to another vehicle or property, and personal injury.
\n\nSteps to take after an accident or breakdown
\nIf the accident was not your fault
\nCollect the other party's contact and insurance details so SIXT can pursue a claim on your behalf. Please note that this does not remove your contractual obligations under the protection product included in your hire agreement.
\n\nCan I get a replacement car if my SIXT+ auto abo vehicle is being repaired?
\nYes, if you added the replacement car guarantee when setting up your SIXT+ auto abo. In the event of a self-inflicted accident, SIXT will provide a replacement car for the duration of the repair. This option is worth considering, as comprehensive insurance covers only the vehicle repair itself — not your continued mobility.
\n\nGot a concern about your hire vehicle?
\nContact the SIXT Accident and Breakdown Assistance Line on +44 (0)344 499 3399, or email claims-uk@sixt.com for claims-related queries.
\n\nStill need help? Find our contact options below.
"},{"text":"What happens if I get a fine or toll charge in my SIXT+ hire car?","href":"/plus/help-center/articles/fines-and-violations/","articleId":"195","content":"You are responsible for all fines and charges incurred while using your SIXT+ hire car — including parking fines, toll charges, speeding fines, towing charges, and clamping costs.
\n\nHow fines are handled
\nIf a fine or charge is sent to SIXT because it has not been paid or a legal requirement has not been met, SIXT will collect:
\nThe administration fee is a flat processing charge. The fine itself is not included — if the relevant authority contacts you directly, pay them directly. SIXT does not make that payment for you.
\nWhen SIXT processes a violation, you'll receive a copy of the authority's request along with a letter from SIXT.
\n\nWhat if an additional driver caused the violation?
\nIf the driver named in the authority's notice is different from the SIXT+ subscriber, please inform the authority directly. The £40.00 administration fee is automatically charged to the SIXT+ subscriber — it does not matter who makes the payment. SIXT will not send a separate letter to the driver who caused the violation.
\n\nStill need help? Find our contact options below.
"}]},"currentArticleIndex":0,"categoryName":"During the car subscription","sectionName":"Claims, Damages & Vehicle Support"}}