A strict no-smoking policy applies in all SIXT hire cars – so our vehicles stay fresh and clean for every customer. If a car is returned with the smell of smoke, a special cleaning fee is charged, as the vehicle has to be taken out of the fleet for longer.
What counts as \"smoked in\"
The no-smoking policy covers anything that produces smoke or vapour inside the vehicle:
Cigarettes, cigars, pipes
E-cigarettes, vapes and similar vaporisers
Heated and cold tobacco devices (e.g. IQOS, Glo)
Why we have a no-smoking policy
Smoke and vapour residues stick to the interior and are clearly noticeable to following customers. The special cleaning takes considerably longer, during which the vehicle is unavailable for other rentals.
What's allowed
Smoking outside the vehicle is, of course, fine. Please make sure that ash, cigarette ends and vape residue do not get into the interior or ashtray.
Did the car already smell of smoke at pick-up?
Please report this directly to the SIXT staff member at the branch before you drive off. We'll then offer you another vehicle.
Still need help? Find our contact options below.
"},{"text":"Can I take pets in my SIXT hire car?","href":"/help-center/articles/can-i-take-pets-in-my-sixt-hire-car/","articleId":"2443","content":"Yes – pets are allowed in SIXT rental vehicles, provided they are properly secured (crate or harness), kept under control at all times, and the vehicle is returned in a clean condition. In case of heavy soiling, a cleaning fee for a full interior cleaning may apply.
Securing pets
Pets must be secured in the vehicle – e.g. in a transport crate, with a harness, or by using a boot divider – to prevent distraction of the driver or injury to the animal.
Protecting the interior
Just use a protective blanket or seat cover
Always remove all pet hair and coarse dirt before returning the vehicle
Resulting cleaning fees may apply in case of heavy soiling
Always ensure the vehicle is returned clean to avoid additional charges
Travelling abroad
Bringing pets across borders is subject to country-specific regulations (e.g. pet passport, microchip, rabies vaccination). Please check the relevant requirements before travelling.
Next step
Book a pet-friendly vehicle via the website or the SIXT app.
Still need help? Find our contact options below.
","actions":[{"key":"FAQ.newBooking","displayValue":"New booking"}]},{"text":"Why can't I use the vehicle's connected car app?","href":"/help-center/articles/why-can-t-i-use-the-vehicle-s-connected-car-app/","articleId":"13622","content":"Connected Car Apps such as My BMW, My Audi, or MyŠkoda cannot be linked to SIXT vehicles. The manufacturers block this function before the vehicles are handed over to SIXT — that way no personal data stays behind in the vehicle. The block cannot be lifted, not even temporarily.
Why the connection is blocked
All SIXT vehicles are hired out again and again. Without the block, personal data from one hire could stay linked to the vehicle long after someone else is driving it. The block also keeps every vehicle in a condition where it can be hired out again right away.
What you can use instead
Navigation, phone calls, and music are still available to you. Depending on the vehicle model, you can connect your smartphone via:
Apple CarPlay
Android Auto
Bluetooth
Tip: Would you like to charge your electric vehicle? You can do that without any manufacturer app, using SIXT Charge in the SIXT App.
Before you return the car
Delete your smartphone from the vehicle's device list and remove personal data such as saved navigation destinations.
Next step
Connect your smartphone to the vehicle via Apple CarPlay, Android Auto, or Bluetooth.
Still need help? Find our contact options below.
"}]},"categoryName":"During Your Hire"}}