No — repairs to your SIXT hire car must never be carried out by the renter. If there is any damage or technical issue, always call SIXT directly so that repairs can be arranged through authorised service partners.
Call SIXT Roadside Assistance
+44 344 499 3399 (24/7) and follow the instructions provided
Important to know
Unauthorised repairs will not be reimbursed and may invalidate the protection options included in your rental agreement
Only authorised service partners may carry out repairs and ensure the vehicle is roadworthy
What to do
Stop using the vehicle if a fault affects safety
Call SIXT Roadside Assistance — we'll arrange an inspection, repair, or replacement vehicle as appropriate
Still need help? Find our contact options below – please have your rental agreement number ready.
","articleSection":{"heading":"Damage, Accidents and theft","subheading":"","articles":[{"text":"What should I do if there’s parking damage on my SIXT hire car?","href":"/help-center/articles/what-should-i-do-if-there-s-parking-damage-on-my-sixt-hire-car/","content":"Any damage to your hire car must be reported to SIXT immediately by phone and then followed up in writing — no matter how minor. This applies whether someone has damaged your parked car or you've caused a dent yourself. A police report is required in all cases.
Call SIXT Roadside Assistance
+44 344 499 3399 (24/7) and follow the instructions provided
Document the damage
Take clear photos of all affected areas from multiple angles
Note the date, time, exact location, and what happened
Record the other party's details: registration number, name, and insurance information
File a police report and make a note of the incident reference number
Important to know
Even minor bumps in a car park must be reported and documented
Do not arrange any repairs yourself — SIXT only works with authorised service partners
Still need help? Find our contact options below – please have your rental agreement number ready.
"},{"text":"What should I do after an accident in my SIXT hire car?","href":"/help-center/articles/what-should-i-do-after-an-accident-in-my-sixt-hire-car/","content":"After an accident, secure the scene, call the police, and contact SIXT Roadside Assistance. A police report is required in every case — we’ll arrange recovery, repair, and a replacement vehicle for you.
Call SIXT Roadside Assistance
+44 344 4993399 (24/7) and follow the prompts when connected
At the scene
Secure the scene and check on anyone who may be injured — call 999 if emergency services are needed
Call the police, request an incident reference number, and write it down
Call SIXT Roadside Assistance and follow the instructions provided
Information to have ready
Your rental agreement number and the registration plate of your hire car
The date, time, exact location, and a brief description of what happened
Photos of all damage, the accident scene, and any other vehicles involved
Names, addresses, registration plates, and insurance details of all parties and witnesses
Still need help? See our contact options below — please have your rental agreement number ready.
"},{"text":"What should I do if my SIXT hire car has been broken into?","href":"/help-center/articles/what-should-i-do-if-my-sixt-hire-car-has-been-broken-into/","content":"Call the police immediately, request an incident reference number, and then contact SIXT — we’ll arrange recovery, a replacement vehicle if needed, and guide you through the next steps.
Call SIXT Roadside Assistance
+44 344 4993399 (24/7) and follow the prompts when connected
Step by step
Call the police and obtain an incident reference number
Where possible, do not move anything until the police have assessed the scene
Call SIXT with your rental agreement number, location, and a brief description of what happened
What to document
Photos of the interior and exterior, including damaged windows or locks
A list of any missing or damaged items
The incident reference number and contact details of the responding officers
Still need help? See our contact options below – please have your rental agreement number ready.
"},{"text":"What should I do if my SIXT hire car has been impounded?","href":"/help-center/articles/what-should-i-do-if-my-sixt-hire-car-has-been-impounded/","content":"Call SIXT straight away with the address and phone number of the pound where your hire car is being held — we'll arrange collection for you and, depending on the circumstances, a replacement vehicle once the car is back with us.
Call SIXT Support Team
+44 20 70188233 (24/7) and follow the instructions provided
Information you'll need
The address and phone number of the pound
The date, time, and reason for impoundment (if known)
Your rental agreement number and the vehicle registration plate
Can I collect the car myself?
No — collection is arranged by SIXT to ensure all procedures and paperwork are handled correctly.
Replacement vehicle
A replacement may be available depending on the circumstances, location, and availability
Fines, towing, and storage fees are generally the responsibility of the renter
Still need help? Find our contact options below – please have your rental agreement number ready.
"},{"text":"Can I carry out repairs on my SIXT hire car myself?","href":"/help-center/articles/can-i-carry-out-repairs-on-my-sixt-hire-car-myself/","content":"No — repairs to your SIXT hire car must never be carried out by the renter. If there is any damage or technical issue, always call SIXT directly so that repairs can be arranged through authorised service partners.
Call SIXT Roadside Assistance
+44 344 499 3399 (24/7) and follow the instructions provided
Important to know
Unauthorised repairs will not be reimbursed and may invalidate the protection options included in your rental agreement
Only authorised service partners may carry out repairs and ensure the vehicle is roadworthy
What to do
Stop using the vehicle if a fault affects safety
Call SIXT Roadside Assistance — we'll arrange an inspection, repair, or replacement vehicle as appropriate
Still need help? Find our contact options below – please have your rental agreement number ready.
"},{"text":"What should I do if my SIXT hire car has been stolen?","href":"/help-center/articles/what-should-i-do-if-my-sixt-hire-car-has-been-stolen/","content":"Call the police immediately, request an incident reference number, and contact the SIXT Support Team — we’ll arrange a replacement vehicle and guide you through the next steps.
Call SIXT Support Team
+44 20 70188233 (24/7) and follow the prompts when connected
Step by step
Call the police and obtain an incident reference number
Call SIXT Support Team with your rental agreement number, location, time, and a brief description of what happened
Keep all documents safe — they may be needed for follow-up
Good to know
Have your rental agreement number, photo ID, and incident reference number ready when you call
Still need help? See our contact options below – please have your rental agreement number ready.
"}]},"currentArticleIndex":4}}