How do I book a car or get a quotation?
You can get a quotation and make a reservation online at www.sixt.co.uk. Just go to the car or van rental pages and follow the simple and quick reservation procedure.
Call Sixt Reservations on + 44 (0) 844 499 33 99.

How can I cancel or amend my reservation?
Once you have made your online reservation, you will be sent a confirmation email showing your reservation number, access code and rental details. If you need to amend or cancel your reservation please go to "CANCELLATION " and input your reservation number and access code.

What do I need to be able to rent a car from Sixt?
You have to have:

• a full, clean driving licence held for at least a year.
• if hiring a minibus (CNMN and COMN) our requirements are that the driver must be over 25 years old and have held a full EU licence for at least 3 years with a category D1. These vehicle groups are not permitted to leave the UK mainland. Non EU citizens can drive vehicles with up to a maximum of 9 seats (FVMR).
• have your own credit card or a Sixt Express card.
• be aged 23* or over and under 76.

*Drivers aged between 21-22 will be subject to Young Drivers Surcharge and drivers under 25 may only drive vehicles in groups ECMN, CCMN, CDMR, IDMR, VBMN, VXMN, VYMN, CWMR and VVMN.

How old do I need to be to drive a hire vehicle?
Minimum age in the UK is 21. Drivers aged 21-22 can take out additional young driver’s insurance and can drive vehicle groups ECMN, CCMN, CDMR, IDMR, VBMN, VXMN, VYMN, CWMR and VVMN. Drivers aged 25 plus can drive all vehicles (except LFAR, PTAR, LTAR, LDAR).

How long do I need to have held a driving licence for?
You must have held your licence for at least 12 months. IMPORTANT - PLEASE NOTE: When hiring a minibus (CNMN and COMN) our requirements are that the driver must be over 25 years old and have held a full EU license for at least 3 years with a category D1. Non EU citizens can drive vehicles with up to a maximum of 9 seats (FVMR).

Can someone else other than myself drive the vehicle?
Yes they can but you must pay an additional driver's insurance and the driver's licence (both parts) must be presented at time of rental.

What do I need to bring with me when collecting the vehicle?
There are 4 important items you must bring when collecting the vehicle:

• A full driving licence for all named drivers, with details of all endorsements. If you hold the new photocard licence, the photocard AND the paper section of your licence must be shown at the time of rental. Due to legal and insurance reasons, we will not be able to rent to you if you cannot produce your full and complete driving licence.
• A credit or Sixt Express card. The credit card must be in the name of one of the drivers.
• British customers who don't hold a Sixt Express card should bring another form of identification. One of the following if paying by credit card, two if paying by debit card: passport or identity card, utility bill, another credit or debit card, building society book or statement, police warrant card or HM Forces ID card.

I have some endorsements on my driving licence. Can I still hire from you?
If you have 6 points or below on your licence you can still hire from us. If you have above 6 points or have a DD, DR or BA endorsement that is within less than 5 years you are not able to hire from us.

What is included in your prices?
Unless otherwise stated, your rental price is fully inclusive of insurance costs, damage protection, VAT, and unlimited mileage (kms) Our Rental Agent will ask if any additional insurance is required (Please see our Insurance section). You will be given a Rental Agreement to check and sign. This will show any additional services and damage protection with the relevant charges.

Does the vehicle come with fuel?
The vehicle will be provided with a full tank of fuel and must be returned full, otherwise our current refueling charge will apply.

When do your weekend prices start and finish?
Our core weekend prices for cars and minibuses start from 1200hrs on Friday to 0900hrs on the following Monday. For commercial vehicles weekend prices start from the time that your pick-up location opens on Friday to 0900hrs on the following Monday.

Can I book the Internet prices over the telephone?
No, our Internet rates are only available online.

How do I pay for the vehicle?
All major international Credit Cards - such as American Express, Diners Club, Eurocard/Mastercard and Visa - are accepted. Switch, British Maestro and Visa Delta Debit Cards are accepted. All other Debit Cards are not accepted. Cash Payment is not accepted. Sixt CarExpress Servicecard are only accepted in combination with a valid Credit Card.

What happens if I want to keep the vehicle longer than planned?
If you wish to keep the vehicle longer than the contracted period, this must be agreed with the Sixt branch in the UK so that the rental documents can be extended.

What do I need to check before I drive the vehicle away?
It is important you check the vehicle for any damage to help assess any damage that occurs during your rental. You will be asked to sign a Pre Rental Inspection document at the start and end of the rental.

Can I take a vehicle from one UK location and leave it at another?
One way rentals are available between some branches. The amount charged for the one way rental is shown in the Extras and Conditions pages of our online quotation pages.

Can I take a vehicle overseas?
Yes you can, but you must receive permission to take the vehicle out of the UK and the vehicle must be returned to the UK.  Additional formalities and charges will be applied as you must take out additional breakdown coverage and insurance. A foreign usage fee will also apply. This can easily be arranged for you - just contact the branch you are renting from in the UK, at least one week prior to the pick up date, and they will make the arrangements.

You should note that the vehicle groups FDAR, FDMR, LTAR, LDAR, LFAR, PDAR, PWAR and PTAR are prohibited from leaving the UK. This includes all prestige cars: Volvo, Mercedes, Audi, BMW and Mitsubishi Shoguns. Minibuses 10 seats or over and commercials exceeding 7.5 tonnes gross vehicle weight are also not allowed to leave the UK.

There are some countries where entry is prohibited. Entry into Albania, Bosnia-H, Bulgaria, Greece, Africa, Gibraltar, Romania, Russia, Serbia Montenegro, Turkey, Ukraine and Belarus is prohibited with a vehicle from the UK.

Please see Insurances and Conditions for detailed information.

What does “Meet & Greet“ mean after the name of the city?
In this case it is not a physical rental branch but a meeting point where a Sixt driver is waiting for you with your name board and your Sixt car. The advantage is obvious: There is no waiting time at any counter!

How do I book a van or get a quotation?
You can get a quotation and make a reservation online at www.sixt.co.uk. Just go to the car or van rental pages and follow the simple and quick reservation procedure.
Call Sixt Reservations on + 44 (0) 844 499 33 99

How can I cancel or amend my reservation?
Once you have made your online reservation, you will be sent a confirmation email showing your reservation number, access code and rental details. If you need to amend or cancel your reservation please go to "CANCELLATION " and input your reservation number and access code.

What do I need to be able to rent a van from Sixt?
You have to have:

• a full, clean driving licence held for at least a year.
• if hiring a minibus (CNMN and COMN) our requirements are that the driver must be over 25 years old and have held a full EU licence for at least 3 years with a category D1. These vehicle groups are not permitted to leave the UK mainland. Non EU citizens can drive vehicles with up to a maximum of 9 seats (FVMR).
• have your own credit card or a Sixt Express card.
• be aged 23* or over and under 76.

*Drivers aged between 21-22 will be subject to Young Drivers Surcharge and drivers under 25 may only drive vehicles in groups ECMN, CCMN, CDMR, IDMR, VBMN, VXMN, VYMN, CWMR and VVMN.

How old do I need to be to drive a hire vehicle?
Minimum age in the UK is 21. Drivers aged 21-22 can take out additional young driver’s insurance and can drive vehicle groups ECMN, CCMN, CDMR, IDMR, VBMN, VXMN, VYMN, CWMR and VVMN. Drivers aged 25 plus can drive all vehicles.

How long do I need to have held a driving licence for?
You must have held your licence for at least 12 months. IMPORTANT - PLEASE NOTE: When hiring a minibus (CNMN and COMN) our requirements are that the driver must be over 25 years old and have held a full EU license for at least 3 years with a category D1. Non EU citizens can drive vehicles with up to a maximum of 9 seats (FVMR).

Can someone else other than myself drive the vehicle?
Yes they can but you must pay an additional driver's insurance and the driver's licence (both parts) must be presented at time of rental.

What do I need to bring with me when collecting the vehicle?
There are 4 important items you must bring when collecting the vehicle:

• A full driving licence for all named drivers, with details of all endorsements. If you hold the new photocard licence, the photocard AND the paper section of your licence must be shown at the time of rental. Due to legal and insurance reasons, we will not be able to rent to you if you cannot produce your full and complete driving licence.
• A credit or Sixt Express card. The credit card must be in the name of one of the drivers.
• British customers who don't hold a Sixt Express card should bring another form of identification. One of the following if paying by credit card, two if paying by debit card: passport or identity card, utility bill, another credit or debit card, building society book or statement, police warrant card or HM Forces ID card.

I have some endorsements on my driving licence. Can I still hire from you?
If you have 6 points or below on your licence you can still hire from us. If you have above 6 points or have a DD, DR or BA endorsement that is within less than 5 years you are not able to hire from us.

What is included in your prices?
Unless otherwise stated, your rental price is fully inclusive of insurance costs, damage protection, VAT, and unlimited mileage (kms) Our Rental Agent will ask if any additional insurance is required (Please see our Insurance section). You will be given a Rental Agreement to check and sign. This will show any additional services and damage protection with the relevant charges.

Does the vehicle come with fuel?
The vehicle will be provided with a full tank of fuel and must be returned full, otherwise our current refueling charge will apply.

When do your weekend prices start and finish?
Our core weekend prices for cars and minibuses start from 1200hrs on Friday to 0900hrs on the following Monday. For commercial vehicles weekend prices start from the time that your pick-up location opens on Friday to 0900hrs on the following Monday.

Can I book the Internet prices over the telephone?
No, our Internet rates are only available online.

How do I pay for the vehicle?
All major international Credit Cards - such as American Express, Diners Club, Eurocard/Mastercard and Visa - are accepted. Switch, British Maestro and Visa Delta Debit Cards are accepted. All other Debit Cards are not accepted. Cash Payment is not accepted. Sixt CarExpress Servicecard are only accepted in combination with a valid Credit Card.

What happens if I want to keep the vehicle longer than planned?
If you wish to keep the vehicle longer than the contracted period, this must be agreed with the Sixt branch in the UK so that the rental documents can be extended.

What do I need to check before I drive the vehicle away?
It is important you check the vehicle for any damage to help assess any damage that occurs during your rental. You will be asked to sign a Pre Rental Inspection document at the start and end of the rental.

Can I take a vehicle from one UK location and leave it at another?
One way rentals are available between some branches. The amount charged for the one way rental is shown in the Extras and Conditions pages of our online quotation pages.

Can I take a vehicle overseas?
Yes you can, but you must receive permission to take the vehicle out of the UK and the vehicle must be returned to the UK. Additional formalities and charges will be applied as you must take out additional breakdown coverage and insurance. A foreign usage fee will also apply. This can easily be arranged for you - just contact the branch you are renting from in the UK, at least one week prior to the pick up date, and they will make the arrangements.

You should note that the vehicle groups FDAR, FDMR, LTAR, LDAR, LFAR, PDAR, PWAR and PTAR are prohibited from leaving the UK. This includes all prestige cars: Volvo, Mercedes, Audi, BMW and Mitsubishi Shoguns. Minibuses 10 seats or over and commercials exceeding 7.5 tonnes gross vehicle weight are also not allowed to leave the UK.

There are some countries where entry is prohibited. Entry into Albania, Bosnia-H, Bulgaria, Greece, Africa, Gibraltar, Romania, Russia, Serbia Montenegro, Turkey, Ukraine and Belarus is prohibited with a vehicle from the UK.

Please see Insurances and Conditions for detailed information.

What does “Meet & Greet“ mean after the name of the city?
In this case it is not a physical rental branch but a meeting point where a Sixt driver is waiting for you with your name board and your Sixt car. The advantage is obvious: There is no waiting time at any counter!

Who is liable for penalties during my rental?
In accordance with the Sixt general terms and conditions (Section 1.3) you as the vehicle hirer are fully liable for all costs and penalties incurred in consequence of traffic and order violations. We forward the details of the lessee to the relevant authority accordingly. The general terms and conditions were accepted by you when signing the rental agreement.

Does Sixt charge an administration fee for handling my penalty?
In accordance with the Sixt general terms and conditions (http://www.sixt.com/further-information/terms-conditions/) we charge an administration fee. You receive a copy of the processing inquiries from the authorities as well as our correspondence.

Why does Sixt charge this administration fee?
The fee charged is an administration fee for the processing of a traffic violation during your hire period. We do receive several miscellaneous inquiries of the authorities. Therefore an automation of the handling is limited permitted. In most cases the data has to be researched individually. This handling is time and cost-intensive. Unfortunately we have to pass the additional costs incurred to the responsible party.
We agreed not to included these administrative costs in our pricing in order to guarantee our affordable rates.
The amount of the administration fee does not depend on the amount of the penalty.

Is the penalty included in the administration fee or do I have to pay it separately?
Please pay the penalty directly to the authority according to the correspondence received. Sixt will not pay your penalty.

How can I find out if a penalty exists for my rental?
The information regarding penalties is available in your personal customer profile. You can view them by logging in into your account with your username and your password. Please use the following link.(www.sixt.co.uk/mysixt/).The authority inquiries are registered to your rental agreements.

Is it possible to avoid the administration fee by informing Sixt in advance about a penalty?
We are pleased to receive your information. However, this does not reduce the work, which we have by handling the authorities inquiry. We kindly ask for your understanding that the administration fee will be charged nevertheless.

I received an invoice for a penalty even though I had already returned the vehicle at the Sixt branch before the time of the traffic violation.
Most of our branches have sufficient parking spaces available. If you do not park the rented car correctly, you may receive a penalty. Sixt pays these penalties and charges the previous lessee for the penalty plus the administration fee.

I didn't cause the penalty as I only paid for the rental. Do I have to pay the penalty and the administration fee anyhow?
Please inform the authority, if the driver's name differs from the lessee's name. The administration fee will automatically be billed to the lessee and has to be paid to Sixt. It doesn't matter who processes the transfer of the amount claimed. A separate letter will not be sent to the responsible party.

I didn't cause the penalty as the car has never been at the location. With whom do I have to get in contact?
Please address your objection to the relevant authority. If your objection is accepted we will cancel our administration fee.

I received an Anonymverfügung (anonymous disposal) from you. What is that? What do I have to do?
During your rental a traffic violation has been caused with the rented car in Austria. According to the Austrian law there is the possibility to pay the traffic fine anonymous. In this case we do not provide the lessee's details to the authority and send the anonymous disposal as well as the administration fee to the lessee.
Please settle the amount due as per the anonymous disposal within the time limit directly to the Austrian authority in order to avoid further inquiries. Further, the administration fee has to be paid to Sixt directly.

I received an invoice from Sixt for a toll.
The car has been used in Austria during your rental.
Every toll road is marked with information signs informing about the toll.
In accordance with the Austrian toll law, article 19, paragraph 4, we as the keeper are obliged to pay this penalty. If the penalty is not paid, proceedings are initiated against the vehicle keeper. In order to avoid these proceedings we pay the penalty and pass it on to the responsible lessee together with our administration fee. This is to ensure that our lessees do not have problems at the toll plazas if they drive to Austria resulting in any pay toll charges to our lessees caused by previous lessees. We charge the method of payment used for the rental.
The company "ASFINAG Maut Service GmbH" charges Sixt for the toll as well, if you do not provide the required documents to the ASFINAG.
When you paid the toll you were advised that you have to send the vehicle registration certificate (which is available in the car) within 14 days to the "ASFINAG Maut Service GmbH".