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• All-inclusive services

  The following services are already included in the Holiday Cars price:

  • unlimited miles
  • comprehensive, third-party liability and theft insurance
  • airport fees
  • local taxes

  Additionally, Sixt holiday car hire assumes the own risk for you in case of an accident.

• Booking / Voucher

  Directly after you book, you receive your booking confirmation as well as the voucher for your Holiday Cars vehicle by fax or email. The voucher is your proof of payment which you present at your rental station. If you forget your voucher, please contact us immediately and ideally give us a fax number for your current location (e.g. airport desk, hotel or rental station). We will be happy to send you the voucher straight away.

• Cancellation insurance

  You can take out cancellation insurance for €5 per booked week commenced. This means you avoid all cancellation costs, even if you cancel at the last minute without giving reasons.

• Changing your booking / cancellation

  No fees are charged for any changes. You are not entitled to any refund if you return the car early, pick it up late or fail to use a booked vehicle. For changes made after you pick up the vehicle (extension of rental period, child seat etc.), local prices and conditions apply. If you want to extend your rental period, please call us and we will contact the rental station and send them a voucher for the extension.

  Cancellations can only be made in writing via Sixt holiday car hire. Sixt holiday car hire must receive the written cancellation at the latest one day before the rental period. You cannot cancel with the rental partner.

• Complaints

  If, after renting a car, you should have reason for complaint, our customer services will be happy to help you. Please always submit your complaint in writing.

  by fax: +49 (0) 381 8070 5586

  e-Mail: customer-service-uk(at)sixt.com
  
  To help us process your complaint quickly, please enclose the following documents:

  • copy of the rental contract
  • proof of payment / credit card statement
  • police accident record, damage report (in case of accident/damage)
• Contacting our central booking office

  Do you have any questions, want to make any changes, or would you like to make a reservation? Send us an email for further information: holidaycarsuk(at)sixt.com
  
  

• Damage

  In case of damage, you must follow these instructions on the spot:

  • immediately inform the rental station
  • call the police and have an accident report drawn up
  • when you return the vehicle, have the station write and sign a damage report
• One-way rental / crossing borders

  Our Sixt holiday car hire team is available to answer any questions on crossing borders and on one-way rentals and the costs involved. You can contact us via email: holidaycarsuk(at)sixt.com

• Own risk

  Sixt assumes the own risk for you for all Holiday Cars vehicles in case of an accident.

• Payment

  When booking your Holiday Cars vehicle, you will need to use a credit card. We accept MasterCard, Visa and American Express. We charge the fee to your credit card no sooner than about 3 weeks before the rental period.

• Rental conditions

  Please note our General Terms of Trade and rental conditions, which you must confirm you have read and accepted before you complete your booking.