Sixt FAQs - Frequently asked questions

Simple, clear answers

FAQs for Cars / MPVs

How do I book a car or get a quotation?
You can get a quotation and make a reservation online at www.sixt.co.uk. Just go to the car or van rental pages and follow the simple and quick reservation procedure.
Call Sixt Reservations on + 44 (0) 844 499 33 99.

How can I cancel or amend my reservation?
Once you have made your online reservation, you will be sent a confirmation email showing your reservation number, access code and rental details. If you need to amend or cancel your reservation please go to "CANCELLATION " and input your reservation number and access code.

How old do I need to be to drive a hire vehicle?
In Great Britain, the following rules apply for the minimum age and possession of a driver's licence:

  • 21 years/1 year for vehicles in groups MCME, MDME, ECMN, ECMR, ECAN, EDAN, EDMR, EDMN, EXMR, CCMN, CDMR, CLMR, CXMR, CDAR, CLAR, CXAR, CXAH, CWMR, CWAR and CYAR.
  • 23 years/1 year forvehicles in groups IDMR, IXMR, IDAR, IXAR, IWMR, IWAR, IYAR, IVMR and ITMR.
  • 25 years/1 year for vehicles in groups CCAR, CCMR, ILAR, ILMR, SSMR, SDMR, SXMR, SDAR, SXAR, SWMR, SWAR, SYAR, SVMR, SVAR, FDMR, FXMR, FDAR, FXAR, FWAR, FYAR, FVMR, FVAR, PDAR, PWAR, FFAR, FTMR and SFAR.
  • 25 years/3 years for vehicles in groups COMN, CNMN.
  • 30 years/3 years for vehicles ingroups LDAR, LSAR, XDAR, XFAR,PFAR, PTAR and LTAR.
  • Driving licence for vehicle groups COMN and CNMN must include approval for category D1. Please note that a driver CPC certificate/ card is required in case of commercial use of these vehicle groups. If you don't hold a British license but wish to rent a COMN or CNMN please call to check for any restrictions.
  • Non-EU citizens can drive vehicles with up to 9 passenger seats (FVMR). Please contact your Sixt local rental station or our hotline +44 (0)844 248 6620.
  • Maximum age in Great Britain is 75.
  • A Young Driver Surcharge of GBP 30.00 per day for vehicle groups MBMR, ECMN, ECMR, ECAN, EDMR, EXMR, CDMR, CLMR, CXMR, CDAR, CLAR, CXAR, CXAH, CWMR, CWAR, CYAR applies for drivers under 23 years.

For vans the following ages apply:

  • 21 years/1 year for vehicles in groups A, B, V.
  • 23 years/1 year forvehicles in groups S, W.
  • 25 years/3 years for vehicles in groups J, L, O and P.

How long do I need to have held a driving licence for?
You must have held your licence for at least 12 months. IMPORTANT - PLEASE NOTE: When hiring a minibus (CNMN and COMN) our requirements are that the driver must be over 25 years old and have held a full EU license for at least 3 years with a category D1. Please note that a driver CPC certificate/ card is required in case of commercial use of these vehicle groups. Non EU citizens can drive vehicles with up to a maximum of 9 seats (FVMR).

Can someone else other than myself drive the vehicle?
Yes they can but you must pay an additional driver's protection and the driver's licence (both parts) must be presented at time of rental.

What do I need to bring with me when collecting the vehicle?

  1. A full driving licence (UK customers must include the paper counterpart) for all named drivers, with details of all endorsements.If you have 6 points or below on your licence you can still hire from us. If you have above 6 points or have a DD, DR or BA endorsement that is within less than 5 years you are not able to hire from us. International driving permits must be accompanied by the national driving licence.
  2. A credit card or Sixt Express card. The credit card must be in the name of one of the drivers.
  3. A passport (mandatory for all customers with a Non-EU licence) or valid identity card. Customers who hold a Sixt Express card do not require a passport.

Please note: Customers who are paying by debit card should also bring an additional form of identification in addition to a passport such as an identity card, utility bill (up to 3 months old), recent council tax or tendency agreement (up to 3 months old), bank statement (up to 3 months old).
Driving license printed with non Roman Alphabet (Arabic, Chinese, Japanese, Cyrillic etc) must be complemented by an International driving licence.
Please show a valid ID card or passport at time of pick up.

I have some endorsements on my driving licence. Can I still hire from you?
If you have 6 points or below on your licence you can still hire from us. If you have above 6 points or have a DD, DR or BA endorsement that is within less than 5 years you are not able to hire from us.

What is included in your prices?
Unless otherwise stated, your rental price is fully inclusive of insurance costs, damage protection, VAT, and unlimited mileage (kms) Our Rental Agent will ask if any additional insurance is required (Please see our Insurance section). You will be given a Rental Agreement to check and sign. This will show any additional services and damage protection with the relevant charges.

Does the vehicle come with fuel?
The vehicle will be provided with a full tank of fuel and must be returned full, otherwise our current refueling charge will apply.

When do your weekend prices start and finish?
Our core weekend prices for cars and minibuses start from 1200hrs on Friday to 0900hrs on the following Monday. For commercial vehicles weekend prices start from the time that your pick-up location opens on Friday to 0900hrs on the following Monday.

Can I book the Internet prices over the telephone?
No, our Internet rates are only available online.

How do I pay for the vehicle?
All major international Credit Cards - such as American Express, Diners Club, Eurocard/Mastercard and Visa - are accepted. Switch, British Maestro and british Visa Delta Debit Cards are accepted in the UK. All other Debit Cards are not accepted. Cash Payment is not accepted. Sixt CarExpress Servicecard are only accepted in combination with a valid Credit Card.

What happens if I want to keep the vehicle longer than planned?
If you wish to keep the vehicle longer than the contracted period, this must be agreed with the Sixt branch in the UK so that the rental documents can be extended.

What do I need to check before I drive the vehicle away?
It is important you check the vehicle for any damage to help assess any damage that occurs during your rental. You will be asked to sign a Pre Rental Inspection document at the start and end of the rental.

Can I take a vehicle from one UK location and leave it at another?
One way rentals are available between some branches. The amount charged for the one way rental is shown in the Extras and Conditions pages of our online quotation pages.

Can I take a vehicle overseas?
Yes you can, but you must receive permission to take the vehicle out of the UK and the vehicle must be returned to the UK.  Additional formalities and charges will be applied as you must take out additional breakdown coverage and insurance. A foreign usage fee will also apply. This can easily be arranged for you - just contact the branch you are renting from in the UK, at least one week prior to the pick up date, and they will make the arrangements.

Cross Border Rentals are allowed to the following countries: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland. In case of offence against Cross Border & Territorial Restrictions all insurances lose their validity. Cross Border Rentals are not allowed with COMN, CNMN, Special Cars and commercial vehicles (Groups A, B, V, S, W, J, L, O, P). With all vehicles of Mercedes-Benz, Audi, BMW and Mitsubishi vehicles and trucks exceeding 7.5 tonnes gross weight it is not allowed to enter the following countries: Croatia, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Slovakia, Slovenia.

Please see Insurances and Conditions for detailed information.

What does “Meet & Greet“ mean after the name of the city?
In this case it is not a physical rental branch but a meeting point where a Sixt driver is waiting for you with your name board and your Sixt car. The advantage is obvious: There is no waiting time at any counter!

FAQs for Vans / Trucks

How do I book a car or get a quotation?
You can get a quotation and make a reservation online at www.sixt.co.uk. Just go to the car or van rental pages and follow the simple and quick reservation procedure.
Call Sixt Reservations on + 44 (0) 844 499 33 99.

How can I cancel or amend my reservation?
Once you have made your online reservation, you will be sent a confirmation email showing your reservation number, access code and rental details. If you need to amend or cancel your reservation please go to "CANCELLATION " and input your reservation number and access code.

How old do I need to be to drive a hire vehicle?
In Great Britain, the following rules apply for the minimum age and possession of a driver's licence:

  • 21 years/1 year for vehicles in groups MCME, MDME, ECMN, ECMR, ECAN, EDAN, EDMR, EDMN, EXMR, CCMN, CDMR, CLMR, CXMR, CDAR, CLAR, CXAR, CXAH, CWMR, CWAR and CYAR.
  • 23 years/1 year forvehicles in groups IDMR, IXMR, IDAR, IXAR, IWMR, IWAR, IYAR, IVMR and ITMR.
  • 25 years/1 year for vehicles in groups CCAR, CCMR, ILAR, ILMR, SSMR, SDMR, SXMR, SDAR, SXAR, SWMR, SWAR, SYAR, SVMR, SVAR, FDMR, FXMR, FDAR, FXAR, FWAR, FYAR, FVMR, FVAR, PDAR, PWAR, FFAR, FTMR and SFAR.
  • 25 years/3 years for vehicles in groups COMN, CNMN.
  • 30 years/3 years for vehicles ingroups LDAR, LSAR, XDAR, XFAR,PFAR, PTAR and LTAR.
  • Driving licence for vehicle groups COMN and CNMN must include approval for category D1. If you don't hold a British license but wish to rent a COMN or CNMN please call to check for any restrictions.
  • Non-EU citizens can drive vehicles with up to 9 passenger seats (FVMR). Please contact your Sixt local rental station or our hotline +44 (0)844 248 6620.
  • Maximum age in Great Britain is 75.
  • A Young Driver Surcharge of GBP 30.00 per day for vehicle groups MBMR, ECMN, ECMR, ECAN, EDMR, EXMR, CDMR, CLMR, CXMR, CDAR, CLAR, CXAR, CXAH, CWMR, CWAR, CYAR applies for drivers under 23 years.

For vans the following ages apply:

  • 21 years/1 year for vehicles in groups A, B, V.
  • 23 years/1 year forvehicles in groups S, W.
  • 25 years/3 years for vehicles in groups J, L, O and P.

How long do I need to have held a driving licence for?
You must have held your licence for at least 12 months. IMPORTANT - PLEASE NOTE: When hiring a minibus (CNMN and COMN) our requirements are that the driver must be over 25 years old and have held a full EU license for at least 3 years with a category D1. Non EU citizens can drive vehicles with up to a maximum of 9 seats (FVMR).

Can someone else other than myself drive the vehicle?
Yes they can but you must pay an additional driver's protection and the driver's licence (both parts) must be presented at time of rental.

What do I need to bring with me when collecting the vehicle?

  1. A full driving licence (UK customers must include the paper counterpart) for all named drivers, with details of all endorsements.If you have 6 points or below on your licence you can still hire from us. If you have above 6 points or have a DD, DR or BA endorsement that is within less than 5 years you are not able to hire from us. International driving permits must be accompanied by the national driving licence.
  2. A credit card or Sixt Express card. The credit card must be in the name of one of the drivers.
  3. A passport (mandatory for all customers with a Non-EU licence) or valid identity card. Customers who hold a Sixt Express card do not require a passport.

Please note: Customers who are paying by debit card should also bring an additional form of identification in addition to a passport such as an identity card, utility bill (up to 3 months old), recent council tax or tendency agreement (up to 3 months old), bank statement (up to 3 months old).
Driving license printed with non Roman Alphabet (Arabic, Chinese, Japanese, Cyrillic etc) must be complemented by an International driving licence.
Please show a valid ID card or passport at time of pick up.

I have some endorsements on my driving licence. Can I still hire from you?
If you have 6 points or below on your licence you can still hire from us. If you have above 6 points or have a DD, DR or BA endorsement that is within less than 5 years you are not able to hire from us.

What is included in your prices?
Unless otherwise stated, your rental price is fully inclusive of insurance costs, damage protection, VAT, and unlimited mileage (kms) Our Rental Agent will ask if any additional insurance is required (Please see our Insurance section). You will be given a Rental Agreement to check and sign. This will show any additional services and damage protection with the relevant charges.

Does the vehicle come with fuel?
The vehicle will be provided with a full tank of fuel and must be returned full, otherwise our current refueling charge will apply.

When do your weekend prices start and finish?
Our core weekend prices for cars and minibuses start from 1200hrs on Friday to 0900hrs on the following Monday. For commercial vehicles weekend prices start from the time that your pick-up location opens on Friday to 0900hrs on the following Monday.

Can I book the Internet prices over the telephone?
No, our Internet rates are only available online.

How do I pay for the vehicle?
All major international Credit Cards - such as American Express, Diners Club, Eurocard/Mastercard and Visa - are accepted. Switch, British Maestro and british Visa Delta Debit Cards are accepted in the UK. All other Debit Cards are not accepted. Cash Payment is not accepted. Sixt CarExpress Servicecard are only accepted in combination with a valid Credit Card.

What happens if I want to keep the vehicle longer than planned?
If you wish to keep the vehicle longer than the contracted period, this must be agreed with the Sixt branch in the UK so that the rental documents can be extended.

What do I need to check before I drive the vehicle away?
It is important you check the vehicle for any damage to help assess any damage that occurs during your rental. You will be asked to sign a Pre Rental Inspection document at the start and end of the rental.

Can I take a vehicle from one UK location and leave it at another?
One way rentals are available between some branches. The amount charged for the one way rental is shown in the Extras and Conditions pages of our online quotation pages.

Can I take a vehicle overseas?
Please note that commercial vehicles (Groups A,B,S,V,W) are not allowed to go overseas.
Please see Insurances and Conditions for detailed information.

What does “Meet & Greet“ mean after the name of the city?
In this case it is not a physical rental branch but a meeting point where a Sixt driver is waiting for you with your name board and your Sixt car. The advantage is obvious: There is no waiting time at any counter!

FAQs for Offences for german cars

Who is liable for penalties during my rental?
In accordance with the Sixt general terms and conditions (Section 1.3) you as the vehicle hirer are fully liable for all costs and penalties incurred in consequence of traffic and order violations. We forward the details of the lessee to the relevant authority accordingly. The general terms and conditions were accepted by you when signing the rental agreement.

Does Sixt charge an administration fee for handling my penalty?
In accordance with the Sixt general terms and conditions (http://www.sixt.com/further-information/terms-conditions/) we charge an administration fee. You receive a copy of the processing inquiries from the authorities as well as our correspondence.

Why does Sixt charge this administration fee?
The fee charged is an administration fee for the processing of a traffic violation during your hire period. We do receive several miscellaneous inquiries of the authorities. Therefore an automation of the handling is limited permitted. In most cases the data has to be researched individually. This handling is time and cost-intensive. Unfortunately we have to pass the additional costs incurred to the responsible party.
We agreed not to included these administrative costs in our pricing in order to guarantee our affordable rates.
The amount of the administration fee does not depend on the amount of the penalty.

Is the penalty included in the administration fee or do I have to pay it separately?
Please pay the penalty directly to the authority according to the correspondence received. Sixt will not pay your penalty.

How can I find out if a penalty exists for my rental?
The information regarding penalties is available in your personal customer profile. You can view them by logging in into your account with your username and your password. Please use the following link.(www.sixt.co.uk/mysixt/).The authority inquiries are registered to your rental agreements.

Is it possible to avoid the administration fee by informing Sixt in advance about a penalty?
We are pleased to receive your information. However, this does not reduce the work, which we have by handling the authorities inquiry. We kindly ask for your understanding that the administration fee will be charged nevertheless.

I received an invoice for a penalty even though I had already returned the vehicle at the Sixt branch before the time of the traffic violation.
Most of our branches have sufficient parking spaces available. If you do not park the rented car correctly, you may receive a penalty. Sixt pays these penalties and charges the previous lessee for the penalty plus the administration fee.

I didn't cause the penalty as I only paid for the rental. Do I have to pay the penalty and the administration fee anyhow?
Please inform the authority, if the driver's name differs from the lessee's name. The administration fee will automatically be billed to the lessee and has to be paid to Sixt. It doesn't matter who processes the transfer of the amount claimed. A separate letter will not be sent to the responsible party.

I didn't cause the penalty as the car has never been at the location. With whom do I have to get in contact?

Please address your objection to the relevant authority. If your objection is accepted we will cancel our administration fee.

I received an Anonymverfügung (anonymous disposal) from you. What is that? What do I have to do?
During your rental a traffic violation has been caused with the rented car in Austria. According to the Austrian law there is the possibility to pay the traffic fine anonymous. In this case we do not provide the lessee's details to the authority and send the anonymous disposal as well as the administration fee to the lessee.
Please settle the amount due as per the anonymous disposal within the time limit directly to the Austrian authority in order to avoid further inquiries. Further, the administration fee has to be paid to Sixt directly.

I received an invoice from Sixt for a toll.
The car has been used in Austria during your rental.
Every toll road is marked with information signs informing about the toll.
In accordance with the Austrian toll law, article 19, paragraph 4, we as the keeper are obliged to pay this penalty. If the penalty is not paid, proceedings are initiated against the vehicle keeper. In order to avoid these proceedings we pay the penalty and pass it on to the responsible lessee together with our administration fee. This is to ensure that our lessees do not have problems at the toll plazas if they drive to Austria resulting in any pay toll charges to our lessees caused by previous lessees. We charge the method of payment used for the rental.
The company "ASFINAG Maut Service GmbH" charges Sixt for the toll as well, if you do not provide the required documents to the ASFINAG.
When you paid the toll you were advised that you have to send the vehicle registration certificate (which is available in the car) within 14 days to the "ASFINAG Maut Service GmbH".