Customer comments on the branch

• Alexander H. | 22.07.2010:

  "Very helpful staff at Hatton Cross. The 17 seater was really easy to drive and integral to the logistics of the stag do we had had in Yorkshire."

• Richard B. | 11.07.2010:

  "Great service. My only choice for London."

• William L. | 01.07.2010:

  "This was my first rental from Sixt. I found the staff very helpful and courteous, including the drivers to/from the airport. "

• Andrew R. | 24.06.2010:

  "Second time in a month that I have flown in from Australia and hired a car from Sixt - I chose you initially because you had the best price but your service has been so good on both occassions that you are now my preferred car hire company for Heathrow."

• John Spencer W. | 24.06.2010:

  "We were exceptionally happy with the car we had. Your staff were the best we have come across ever in car rental companies. Customer service must be very high on your agenda for your staff. The only comment we would make is that a GPS system should be automatically offered with the car these days and not charged as an extra. We were very happy that you did not charge a huge extra amount for an automatic transmission. We experienced some difficulties with the GPS system and were instantly given a discount on this when we spoke to a Manager about our problem. Wow how good is that. We were provided a map to get back to your Sutton Court Road office which was very explicit. We would have had problems finding your office without this as our GPS system suddenly went into a foreign language mode (not English). Lastly you kindly supplied a shuttle to the airport and when we went to tip the driver he declined taking this and said it was his pleasure. This is something we have never experienced before. You should be very proud of your staff in that particular office as they are very deserving. A great experience and we will certainly be renting a vehicle from you when we return to the UK at the end of September 2010."

• Michael D. | 17.06.2010:

  "Excellent service friendly staff and super upgrade!!"

• Adrianan Z. | 29.05.2010:

  "Excelente servicio y producto. Excellent service and product. "

• Adrian O. | 23.05.2010:

  "I found all of your staff were very friendly, helpful and clear at all times and I will use sixt again because of this."

• Elizabeth C. | 21.05.2010:

  "I use the Heathrow branch and am always impressed by excellent service there"

• Scott M. | 20.05.2010:

  "Seriously, honestly the very best car rental experience I have ever had. I rent 2-3 cars per month and you were just fantastic. Thank you Scott Mast"

• Graham L. | 20.05.2010:

  "No comments other than, Thank You, Job well done. Graham Labonte"

• Steven Anthony K. | 20.05.2010:

  "It is a very good service with nice cars. Even the bus is efficient at collecting you when you arrive. The staff all seemed very nice too. As long as you don't get to expensive I will try and use you every time I come back to the UK. I would probably pay no more than 10% more to use you when I look for a quote on the internet."

• Charles J. | 13.05.2010:

  "You were great! As a foreign customer, you did not in any way seek to take advantage of me. I had anticipated having to upgrade to a larger car because of luggage. When I asked about that, you told me that you were out of the car I had reserved and had already planned a free upgrade. You could have upgraded me at the full charge and I would never have known. Such great integrity! The car was pulled up ready to go. Instructions were great! You helped our vacation to begin and end perfectly. Thanks again!"

• David K. | 12.05.2010:

  "I think the staff at your Heathrow depot are exceptional. I inadvertently left a briefcase in that depot, containing material of great personal value to me. Your staff called me, kept it safe until I collected it. It happened to be raining very hard that night and one of your staff (was her name Marie?) even gave me an umbrella ! Please tell them how grateful I am."

• Ronald Paul G. | 10.05.2010:

  "I rent from Sixt 2 time per year for 3 weeks at a time. In the last 5 years I have only had minor problems.Which were taken care of. Staff was courtious and friendly. I love the Heathrow staff!"

• Peter P. | 09.05.2010:

  "My wife and I were very happy with the professional and courteous service we received from all the staff we had contact with at Heathrow Airport. Plase pass on our thanks to them all. If we rent a car again in the future, we will certainly consider using Sixt again."

• Andrew W. | 02.05.2010:

  "STAFF WERE EXTREMELY PLEASANT AND HELPFUL - 10 OUT OF 10. LOVELY VEHICLE TOO - VW GOLF TDI"

• Leonardo D. | 19.04.2010:

  "Potreste introdurre una tariffa intermedia anche per "mezze giornate" o "ore supplementari", in modo da evitare il pagamento di una seconda giornata anche solo per 2 ore. Altrimenti sono stato molto soddisfatto della cortesia, del servizio e della rapidità dello stesso."

• David G. | 15.04.2010:

  "Very impressed with car, great gas milage, car was extreamly clean and the staff very friendly and helpful, not like most rental companies, just another rental, keep up the good work"

• Robert S. | 15.04.2010:

  "None. It looks like you've got it right. From previous experience of Sixt's rivals at Heathrow I actually expected a hassle, to be pestered by a sales clerk to up-sell for a vehicle I don't want, or for the vehicle ordered not being available and being charged a larger fee. This did not happen! So thank you very much. I have no reason what-so-ever for looking anywhere else for vehicle hire. "

• Andrew M. | 09.04.2010:

  "This is the second time we've used Sixt; we liked the efficient pick-up and friendly service. Both times it has been a quick process, taking barely half an hour from landing to driving away in the rental car. "

• Andreas K. | 08.04.2010:

  "Excellent service and definitely i recommended to all my friends. Thank you"

• Jan B. | 08.04.2010:

  "Har faktiskt redan skickat separat feedback. Det ena var att den lilla noteringen "Bp garage" på kartan borde ersättas med t ex "GAS/PETROL FILLING STATION"! Vilket är mer begripligt för turister... Det andra var att koordinater/postkod för Sixt där inte var lagrat i Gps-navigatorn för enklast återkomst. Annars var allt utmärkt, tack. "

• Iain H. | 18.03.2010:

  "This was my first rental from SIXT and I was very impressed! I switched from National Alamo after I became frustrated with the laborious check-in process (providing information that I'd already given on-line etc) and poor standard of vehicles. Sixt personnel were courteous and efficient. "

• Demetrios Andreou D. | 18.02.2010:

  "Car clean, beautiful and better than the one I had ordered. Staff VERY helpful and SMILING. What more can I ask for? Thank you for making my stay more pleasant and comfortable. Demetri."

• Alan D. | 05.02.2010:

  "Keep up the good service"

• Andrew S. | 03.02.2010:

  "Just a comment........Superb, from the staff experience right down to the car. The desk staff were friendly and efficient and that applies to the shuttle bus driver as well. Thank you very much."

• Emma H. | 02.02.2010:

  "A very nice experience and friendly staff."

• Nilesh P. | 26.01.2010:

  "much better service and more helpful than budget will definately use your services and recommend it to others"

• Richard A. | 18.01.2010:

  " I was particularly impressed by the fact that your representatives de-iced the rental cars before handing the keys over to myself and other customers."

• Jonathan E. | 07.01.2010:

  "Honoring your Platinum Sixt cardholders as you did with me last week only make my loyalty to Sixt even stronger. Keep up the great service! "

• Alan D. | 07.01.2010:

  "The staff were very friendly and helpful, which does make a difference for me when choosing to return to a hire company. "

• Jonathan Andrew M. | 06.01.2010:

  "This was our first experience with Sixt and the staff we dealt with at the Heathrow location were very friendly and knowledgeable. We would definitely use and recommend Sixt in the future."

• Christopher Russel C. | 05.01.2010:

  "Great team at the Heathrow location - could not have been more helpful!"

• Andrew P. | 03.01.2010:

  "Very friendly and helpful staff."

• David C. | 31.12.2009:

  "I was impressed with the level of service and friendliness of your staff - thank you."

• Barry John M. | 28.12.2009:

  "Just a note of thanks .. The car was really good.. we had no trouble at all.. there was a shuttle bus waiting when we arrived and the people at the rental location were really helpfull and very friendly.. Thanks again.. i'll be back again in the spring.. "

• Graham H. | 17.12.2009:

  "I was extremely satisfied. the airport service was simple, fast and straightforward, your online service is excellent and the car was great."

• Shirley W. | 11.12.2009:

  "Great service and speedy pick up and drop off. Car was good. All in all a very good experience"

• Malcolm M. | 04.12.2009:

  "Sixt were very helpful when the car we had originally booked (Mercedes C class Estate)proved to be too small for 4 adults and luggage for a 6 week holiday. We upgraded to a Mercedes E class Estate and had a most enjoyable driving experience in the UK. Many thanks."

• Graham B. | 03.12.2009:

  "Excellent staff at Heathrow, please pass on our thanks. Graham B"

• Ashley G. | 21.11.2009:

  "I am really impressed with the service it was fast efficienat as well as the salesman knew what he was talking about!! Thank you a lot and we will rent off you again for sure!!!"

• Ian H. | 15.11.2009:

  "None. Smoothest car rental I've ever had. Sat nav was not expected so was great upgrade. Loved the VW Golf."

• Adrian P. | 12.11.2009:

  "I had a similar first class experience with Sixt in Munich the week before. Vehicles were excellent as were the friendly helpful staff. You are batting 1000 in my book."

• Richard W. | 06.11.2009:

  "None needed. You have got it right. Many thanks."

• Ziyaad B. | 22.10.2009:

  "Your team at Heathrow are fantastic. Keep up the good service as always. I have rented from you six times this year and about four or five times last year and although i am a President's Club member at Avis, i will never move from Sixt. Extremely satisfied client, South Africa."

• Siobhan L. | 15.10.2009:

  "The staff were excellent, friendly and helpful. The free upgrade was fantastic, I would definitely use Sixt again and will be recommending your company to all of our friends. Thanks again. Paul and Siobhan - Australia "

• Bekim M. | 12.10.2009:

  "Very easy and fast booking, reliable car and friendly staff."

• Thomas C. | 03.10.2009:

  "Thank you for the upgrade! Service was very prompt and friendly (Dwaine and his fellow staff), both when picking up and returning. The location also means it's quicker and easier for me to get there from downtown London. See you soon!"

• Deborah R. | 10.09.2009:

  "Anna, who firstly answered the telephone when I called from Paris to try to bring my reservation forward and then dealt with us when collecting the car, was absolutely brilliant. I was a little upset as I was coming to visit my father who was dying and she was so nice but totally professional at the same time. You are lucky to have her. I would be greatful if you would pass her my thanks."

• Maria Chiara R. | 04.09.2009:

  "the staff were very helpful and understanding. it's been a pleasure to rent a car from you. "

• Brian L. | 02.09.2009:

  "I was extremely pleased with the high level of service your company offered,and would recommend you to any body wanting to hire a car. "

• Vincent N. | 31.08.2009:

  "Nice, new vehicle. The location people at Heathrow, including the shuttle drivers, were extremely helpful. They went out of their way to help me find my way back to the terminal to pick up our luggage. A very nice experience."

• Philip S. | 13.08.2009:

  "Your staff were excellent, well done to them all."